Customer Service Representative

Job Title: Customer Service Representative

Location: Markham, ON

Industry: Industrial Supplies and Distribution

Status: Temporary (with strong possibility of direct hire)

About the Role:

We’re seeking a dependable, service-oriented Customer Service Representative to join our team. You’ll be the first point of contact for customer inquiries, assisting with order status, inventory checks, returns, shipping claims, account updates, troubleshooting, and billing questions. If you are a strong communicator who enjoys solving problems and collaborating with others, this could be a great fit.

Work Schedule:

• Standard hours: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
• On-site: Monday – Thursday
• Work-from-home: Friday

Key Responsibilities:

• Respond to customer inquiries via phone and email professionally and promptly
• Manage each customer interaction from start to finish, ensuring resolution
• Collaborate with internal teams and external partners to resolve issues
• Provide updates on orders, inventory, shipping, billing, and returns
• Accurately document all customer interactions in internal systems
• Handle complaints calmly and professionally, de-escalating when needed
• Support process improvements by identifying trends or recurring issues

What You’ll Bring:

• Minimum 2 years of customer service experience, preferably in a contact center
• Strong communication and active listening skills
• Confidence in making decisions and resolving complex customer issues
• Organized, detail-oriented, and able to multitask
• Proficiency with Windows-based tools, CRM systems (e.g., In-Contact), and softphone technology
• Positive, team-first attitude with a strong sense of accountability
• Comfortable working in a metric-driven or performance-based environment

Education:

• High school diploma or GED required

Interested? Feel free to submit your resume today to [email protected]