Service Manager

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Finning is seeking a hands-on and safety-focused Service Manager to lead shop operations, oversee repair quality, and manage personnel within our Fort McMurray branch.

This role is responsible for ensuring safe, efficient, and high-quality service delivery while managing all shop logistics—including triage, tooling, parts, and return-to-rental processes.

If you’re a service expert with a passion for leadership and operational excellence, this is your opportunity to drive performance and customer satisfaction!

Job Description:

• Champion a healthy and safe work environment by leading safety meetings, inspections, and compliance initiatives.
• Oversee day-to-day leadership of shop and field staff, including recruitment, onboarding, coaching, and performance management.
• Ensure repair quality by managing tooling, parts, technical issues, and warranty processes.
• Lead daily job reviews and ensure proper documentation and communication throughout the repair lifecycle.
• Manage technician productivity, bay assignments, and manpower allocation to meet service targets.
• Conduct mid-job reviews and provide guidance to technicians on work priorities and quality standards.
• Ensure compliance with NSC regulations, including truck inspections, load securement, and hours of service.
• Maintain accurate timecard submissions and ensure work orders are closed and invoiced promptly.
• Foster a positive work environment and strong team engagement through clear expectations and development opportunities.
• Drive performance across KPIs including safety, customer satisfaction, service rework, and financial metrics.
  
  

Qualifications:

• Journeyperson Heavy Equipment Technician certification or related service background is an asset.
• 3–5 years of experience in heavy equipment repair, preferably with Caterpillar equipment.
• Proven leadership and supervisory skills in a shop or service environment.
• Strong understanding warranty, goodwill, and contamination control processes.
• Knowledge of NSC regulations, JHA procedures, and safety compliance standards.
• Excellent communication, time management, and people skills.
• Experience managing tooling, parts, and service logistics.
• Ability to foster team engagement and lead performance conversations.
• Desire to lead and develop a high-performing service team.
• Must maintain ability to drive company vehicle with an adequate drivers abstract.
  
  

Note:

• This position is based out of our Fort McMurray town shop location.
• This role will require the successful applicant to maintain presence in the field on customer sites.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.