Food & Beverage Supervisor

Hyatt Place Toronto Airport – Manga Hotels

About Us:

The soon to open Hyatt Place Toronto Airport, located minutes away from the Pearson International Airport combines style, innovation and 24/7 conveniences perfectly suited for today’s multi-tasking traveler. We pride ourselves on delivering a world-class hospitality experience combined with stylish accommodation, 24/7 convenience and intuitive service.

Job Overview

As Food & Beverage Supervisor at the newly opening Hyatt Place Toronto Airport, you will play a key role in delivering an exceptional guest dining experience while ensuring smooth daily operations of our restaurant, bar, breakfast service, and banquets. You will lead, coach, and inspire a team to uphold Hyatt’s high standards of hospitality, drive revenue performance, and create a welcoming environment that reflects our “We Care for People So They Can Be Their Best” philosophy.

Key Responsibilities

Team Leadership & Training

• Recruit, train, and schedule team members to ensure efficient coverage across outlets.
• Motivate and guide associates through hands-on leadership, coaching, and ongoing feedback.
• Conduct pre-shift briefings to review daily specials, service expectations, and upcoming events.
  
  

Guest Experience

• Deliver genuine and anticipatory service by engaging with guests and responding promptly to requests and concerns.
• Handle guest feedback with professionalism, applying effective service recovery techniques to ensure satisfaction.
• Lead by example with a visible presence in outlets, greeting guests and supporting the team during peak hours.
  
  

Operations & Quality Control

• Oversee service in the restaurant, bar, breakfast area, and room service to maintain seamless operations.
• Ensure buffet and à la carte presentations meet Hyatt quality standards for freshness, taste, and visual appeal.
• Conduct daily outlet inspections to ensure cleanliness, readiness, and compliance with food safety standards.
• Monitor side work and station setup to guarantee readiness before, during, and after service hours.
  
  

Collaboration & Communication

• Foster a strong sense of teamwork across Food & Beverage and collaborate with other hotel departments to enhance guest satisfaction.
• Assist the Banquet Department with setup and service as needed.
• Communicate effectively with management regarding staffing, operational needs, and service challenges.
  
  

Health & Safety Leadership

• Ensure compliance with Hyatt Place and Manga Hotels’ Health & Safety Program.
• Identify, report, and resolve safety hazards; enforce safe work practices among staff.
• Investigate workplace incidents thoroughly and ensure accurate reporting.
• Maintain a clean, safe, and organized work environment following “Clean as You Go” principles.
  
  

Other

• Uphold Hyatt’s professional image through appearance, conduct, and adherence to brand standards.
• Perform other related duties as assigned to support hotel operations.
  
  

Qualifications & Requirements

• High school diploma (college or hospitality diploma preferred).
• Minimum 1–2 years of supervisory experience in a restaurant, hotel, or food service environment.
• Strong leadership, organizational, and communication skills.
• Proven ability to resolve guest concerns with professionalism and empathy.
• Flexibility to work evenings, weekends, and holidays as business demands.
• Ability to:
• Stand or walk for extended periods.
• Lift and carry up to 50 lbs.
• Bend, stoop, and reach as required in a food service setting.

Why Join Us?

• Be part of an exciting new hotel opening team at Toronto Pearson Airport.
• Career growth opportunities with Hyatt and Manga Hotels.
• A culture that celebrates teamwork, innovation, and personal development.
• Competitive compensation and benefits package.
  
  

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.