Senior IT Operations Analyst – NOC Shift Leader

Job Title: Network Operations Shift Lead

Contract: 12 months

Overview

We are seeking an experienced Network Operations Shift Lead to oversee large-scale global enterprise networks, consisting of over 3,000 offices worldwide and 15,000–20,000 access points. This role requires strong expertise in second-level troubleshooting, escalation handling, and operational leadership within a fast-paced environment.

Responsibilities

• Lead and manage a shift team responsible for supporting enterprise-scale networks.
• Perform tier 2 troubleshooting and escalation support for complex network issues.
• Oversee operational firefighting to ensure minimal disruption to production environments.
• Provide expert-level support across Cisco routing & switching, SD-WAN technologies, Palo Alto firewalls, and Cisco Meraki.
• Support load balancing and production stability through F5 technologies.
• Ensure smooth network operations, incident management, and escalation to senior teams when required.
  
  

Requirements

• 7–8 years of experience in Network Operations, with proven escalation and troubleshooting expertise.
• Strong background in Cisco routing & switching (expert level).
• Hands-on experience with SD-WAN technologies, Palo Alto firewalls, Cisco Meraki, and F5 load balancers.
• Prior exposure to large-scale global networks (multi-thousand access points/offices).
• Ability to lead a shift team effectively under high-pressure operational conditions.
• Strong focus on break-fix troubleshooting and operational problem-solving.
  
  

Schedule

• Initial 2 weeks: 5 day shifts + 2 night shifts (7 days total per week).
• Following rotation: 2 weeks of 5 night shifts + 2 day shifts (7 days total per week).
• Shifts are 7:00 AM – 7:00 PM (12-hour rotations).
  
  

Posted By: Hannah Dewitte