ISIT-413 IT Support Technician

NATURE OF THE WORK:
The principal and customary work of the employee in this employment class consists in performing technical duties related to network, computer and peripherals, and providing technical support to users.

RESPONSIBILITES:

• Participate in the overall IT support of the Dawson community
• Assist in configuration, maintaining and troubleshooting of workstations and virtual desktops (VDI).
• Maintain and upgrade software in labs and faculty offices.
• Perform basic troubleshooting (first-tier support or ‘level 1’) on the College supported applications, including
• Microsoft 365 and the Office suite
• Create and post notices for labs when needed, outlining new procedures and status updates.
• Participate in the daily operation of the labs and maintain all equipment (computers, printers, scanners, audio/visual and other equipment in good working order), troubleshoot, diagnose and resolve routine problems, repair where possible; place service calls when required.
• Diagnose computer hardware and software problems, employing various utilities, where applicable, please service calls where necessary.
• Follow approved IST procedures for IT Support delivery.
• Perform other duties as required by the IT Support manager.

Requirements :

QUALIFICATIONS:
To have a diploma of college studies (DEC) in an appropriate specialty or a diploma or an attestation of studies which is recognized as equivalent by the competent authority.

CONDITIONS:

• Proven knowledge of Windows 11 operating systems, Microsoft 365, Microsoft Office, and MEMCM (Microsoft Endpoint Manager Configuration Manager)
• Proven ability to troubleshoot computer-related software and hardware
• Advanced English communication skills and basic conversational French skills (testing may be required)
• Excellent customer service skills
• Attention to detail and accuracy
• Ability to organize work and meet deadlines
• Ability to work in a team and autonomously

Comments :

Please note that a cover letter addressed to Benjamin Ghazi is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.

If you are applying on a mobile device (smartphone, tablet), you will receive an email acknowledgment asking you to update your file and submit your resume for your application to be considered.

Candidates will receive an email confirmation when submitting their application online. We thank all applicants for their interest in Dawson College, but only those selected for an interview will be contacted.

Priority is given to internal candidates within their employment category.