Mobility Service Technician - Kingston

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Mobility Service Technician provides exceptional customer service while completing service and installation calls to our clients. They ensure that any customer concerns or product issues are investigated and documented appropriately.

Location: Ontario Medical Supply, Kingston
Reports to: Operations Manager
No. of Positions: 1
ATR: 4878
Type: Full time, Permanent
Salary: Hourly, commensurate with experience
Benefits: Yes

Job Responsibilities:

Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival
Diagnose customer equipment and determine proper solution
Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor
Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required)
Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer
Provide 24/7 on-call Emergency Service as part of a rotational schedule
Ensure that Inventory present in staff-assigned vehicle bin is secured at all times
Updates job knowledge by participating in various Service Department educational and certification in-services
Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols
Ensure Service vehicle and work areas are kept clean and organized
Answer any customer Service-related queries in-store, on the phone, via fax or email if required

Qualifications:

Full driver’s license in the province of their practice and clean driver’s abstract
1-3 years of experience in a customer service role is essential
1-3 years field technical experience in a relevant industry is an asset
Understanding the sales process is beneficial
Health and safety training is an asset
Industry experience considered an asset
Inventory Management training is an asset
Demonstrate customer service excellence
Background check is required

SKILLS:

Strong interpersonal and communication skills, both verbal and in writing
Ability to work proficiently within a team environment as well as independently
Ability to remain organized and to prioritize workloads
Technical aptitude is required

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.