Customer Service Representative

Under general direction, provides customer service, billing/pricing, contract administration, service issues,information management, customer file maintenance, and record generation to Retail andPharmaceutical Industry Clients. Actively manage multiple client accounts including communications andlogistical activities as it relates to the specific client related service.

Key Responsibilities:

Provides customer service via telephone and email to assigned Client Accounts. This includes, but is not limited to, terms and conditions of contract, complaints, pricing issues, changes, claims processing, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs.

• Develops and maintains rapport with customers, and/or manufacturers, via telephone and
  
  

email, in order to build and maintain an excellent working relationship.

• Regularly coordinates responsibilities with multiple internal departments including but not
  
  

limited to, IT, and Operations. Contact with Operations to ensure accurate completion of

warehouse activity.

• Provides regular and adhoc reporting and assistance to various GFL Managers and clients.This could include, but not be limited to, customer revenue and volume trend analysis, newclient statistics, and adhoc account reports.
• Identify and implement process improvements for coordinating activities between departments. Consistently look to improve procedural processes and gathers feedback from clients on a regular basis.
• Perform other duties and responsibilities, as assigned
  
  

Knowledge, Skills and Competencies:

Education equivalent to College Degree in Business, or the equivalent in related work experience, demonstrating the ability to focus on quality and procedures.

• Minimum of two years of account management/customer service experience, including two
  
  

or more years of customer service management experience.

• Demonstrates knowledge of retail, pharmaceutical or environmental industry a plus.
• Demonstrates good knowledge of Microsoft Office including Excel, Outlook, Word and PowerPoint; and a general knowledge of general database use.
  
  

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]