Collection Representative

On behalf of our Utilities client, Procom is searching for a Collection Representative for a remote role. This position is fully remote and based in Mississauga, Ontario, Canada.

Job Description:

The Collection Representative will be responsible for performing collection activities on delinquent residential and commercial electric and natural gas accounts in the Alberta utility sector. This role involves contacting customers regarding overdue accounts, processing payments, resolving inquiries, analyzing accounts, and ensuring compliance with contractual and operational standards.

Responsibilities:

• Maintain a thorough understanding of technical and procedural aspects of the role.
• Ensure work accuracy, efficiency, and effectiveness with minimal supervision.
• Review customer contracts to verify compliance with collection guidelines.
• Contact customers via phone, email, or mail to discuss overdue payments and payment terms.
• Monitor aging reports for delinquent accounts and prioritize follow-up activities.
• Resolve customer account disputes and research payment posting issues.
• Negotiate payment plans and recommend service disconnection or balance transfers when appropriate.
• Conduct skip tracing to locate customers when contact information is unavailable.
• Process credit card and bank draft payments promptly.
• Prepare account reconciliations and statements as needed for internal and external stakeholders.
• Document all collection activities and customer interactions in company systems.
• Communicate special situations or exceptions to management for resolution.
  
  

Mandatory Skills:

• Strong communication skills (verbal and written) for customer interactions.
• Experience in collections or accounts receivable preferred.
• Ability to analyze accounts, negotiate payment solutions, and resolve disputes effectively.
• Detail-oriented with strong organizational and time management skills.
• Proficiency with payment processing systems and account reconciliation.
  
  

Nice-to-Have Skills:

• Experience in the utilities sector.
• Familiarity with the Alberta utility market.
• Knowledge of skip tracing techniques.
• Understanding of contractual compliance in collections.
  
  

Assignment Length:

1 year contract with possible extension

Start Date

ASAP.

Assignment Location

Remote