Collections Operations Associate

About Loop

Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world and we are looking for ambitious people to join our mission.

About The Role

Hi, I'm Hillary, Risk Lead, at Loop and I am hiring a Collections Operations Associate to oversee Loop’s collections portfolio and support key risk operations.

This role is an onsite position at our downtown Toronto office (Adelaide and Spadina).

Here's the TL;DR on Loop

Loop is a fast-growing FinTech startup that enables small and medium-sized businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is helping the next generation of businesses thrive around the world and we are looking for ambitious people to join our mission.

Where You Come In

This is an opportunity for a motivated go-getter who's ready to step into a role with real responsibility and strong career development opportunities. As a Collections Operations Associate, you’ll be on the front lines working with small business owners to resolve overdue loans, guide them through repayment options, and help keep their businesses on track.

This role is entirely focused on collections — managing past-due accounts, maintaining positive customer relationships, and ensuring repayment, all while handling challenging situations with professionalism and empathy.

What You'll Be Doing

• Partner directly with Loop’s customers to resolve past-due loans through phone and email communication.
• Provide clear guidance and education to customers on repayment options and how to get back on track.
• Negotiate repayment plans and document commitments with professionalism and empathy.
• Apply tact, diplomacy, and resourcefulness to handle objections and unique situations effectively.
• Draft and send formal correspondence, including document requests and demand letters.
• Maintain accurate and up-to-date records of customer commitments, account activity, and follow-ups.
• Review customer files — including financial data, security agreements, and credit information — to assess likelihood of recovery and recommend next steps.
• Execute escalated actions when necessary, including line resizing, bankruptcy or legal filings, and coordination with outside counsel or agencies.
• Identify trends contributing to customer delinquency and recommend improvements to reduce defaults.
• Contribute to process improvements that make our collections operations more effective and scalable.
  
  

Desired Qualities, Skills, And Experience

• 1–2 years of relevant experience (collections, customer operations, financial services, or credit).
• Strong communicator — confident on the phone, professional and empathetic in writing.
• Able to balance firmness with tact when speaking to small business owners.
• Analytical mindset with the ability to review account information and assess recovery prospects.
• Highly organized with excellent time management and follow-through.
• Self-starter who can work independently, take ownership, and drive results.
• Adaptable and proactive, able to juggle multiple priorities in a fast-moving environment.
• Fluency in English; conversational French is a strong plus.
• Proficiency in Google Suite tools, Excel, and CRM tools (Salesforce or similar).
  
  

What's in it for you?

• Real responsibility with strong career growth opportunities from day one in a critical role at a high-growth fintech startup.
• Hands-on exposure to collections and customer account management early in your career.
• The chance to work directly with entrepreneurs and small business owners.
• Mentorship and support to accelerate your professional growth.
• A collaborative, friendly team and vibrant startup culture where your work makes a visible impact.
  
  

What We Offer

• Salary range CAD$60,000-$70,000 annual, commensurate with experience
• Equity ranging 0.01-0.05%
• 3 weeks vacation
• Enrollment in group's health benefits after probation period
• This role is onsite in our downtown Toronto office
• Kitchen full of snacks and drinks to keep you going throughout the day
• Catered lunch on Fridays (we take recommendations!)
  
  

Interview Process

• 30 minutes virtual meeting with Mandy, People and Business Operations Specialist
• 30 minutes virtual meeting with Hillary, Risk Lead
• 60 minutes virtual meeting with meeting Mark, Head of Capital Market and Nik, Head of Credit Product
• Take home questionnaire
• 30 minutes in person meeting with Cato, CEO and Co-Founder and 15 minutes with Sarah, Chief of Staff
• Background check and offer
  
  

How To Apply

To apply for this position, please click “apply” and share your resume, alongside a brief paragraph about yourself and your previous experience.

Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!