Customer Success Manager

• Need e-commerce experience (non-negotiable)
• Canadian citizenship or permanent work authorization

Do you want to be part of the #1 eCommerce community on Skool?

We're seeking a Customer Success Manager in the e-commerce sector.

You'll be the driving force behind our members' growth.

You will have the opportunity to guide them, help them stay on track, answer their questions, and serve as a trusted resource.

If you get excited about helping people and businesses succeed, keep reading.

The Role:

Community Management:

• Scroll through the forum and chat history and learn how the community flows.
• Attend new live calls with community owners/coaches and take notes of FAQs.

Student Support Specialist - Daily Tasks

• Answer student questions across platforms and help keep the learning community active.
• Meet with students one-on-one on video calls to help them in their journey.
• Document coaching calls and provide recaps.

Process Optimization:

• Monitor student performance and provide feedback and support.
• Analyze common student challenges and communicate improvement areas to instructors.
• Report learning progress metrics to leadership and program stakeholders to improve community experience.

This is for you if you are...

People-First Problem Solver You genuinely care about others' success and naturally find ways to help them overcome obstacles.

Action-Oriented Guide You don't just point people in the right direction – you walk alongside them and ensure they take action.

Community Builder You love creating connections and fostering an environment where everyone feels supported and motivated.

Results-Driven Coach You know how to balance empathy with accountability to help people achieve their goals.

Skills & Experience:

• E-commerce experience is non-negotiable
• Experience in customer success, community management, or coaching
• Strong communication skills with the ability to build rapport quickly
• Comfortable hosting video calls and leading group discussions
• Basic understanding of Facebook Ads and Shopify (we'll teach you the rest)
• Canadian citizenship or permanent work authorization

What We Offer:

• Competitive salary: 5,600 CAN per month (based on experience)
• 100% remote, Monday to Friday, 9 am to 5 pm EST
• Front-row seat to the latest eCommerce growth strategies
• Opportunity to learn from successful 7-9-figure brand owners
• Be part of a fast-growing community that's making a real impact

About Us:

We're proud to be the #1 community on Skool, and here's why:

Ever wanted to peek behind the curtain of successful Shopify brands? Our community of 100+ thriving brand owners does exactly that - sharing real strategies that work.

What makes us different?

• Expert guidance on Facebook Ads that turn browsers into buyers
• CRO strategies that make your store a conversion machine
• Behind-the-scenes access to proven 7-9 figure strategies

We celebrate every win

We tackle every challenge together

We transform lives every day

At Evolve, we care about our students and we want to make a difference.

You will join a winning team that can inspire, crush their goals, and loves what they do.

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "evolve" to the "Why should we consider YOU for this position?" question.