Dispatcher (Fastfrate Edmonton)

Fastfrate is looking for an experienced Dispatcher to join our team!

The Driver Coordinator (Afternoon 12:00pm - 8:30pm, Monday - Friday) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.

The Opportunity

We are currently hiring a Dispatcher to join our Operations Team in Edmonton, Ontario for an afternoon shift, 3:0 This is a great opportunity for someone who’s not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.

Primary Responsibilities

• Communicate dispatch information to Drivers
• Monitor and respond to driver’s satellite messages
• Participate in and support driver retention initiatives
• Collaborate with Customer Service and Planning teams to efficiently solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for any driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

Desired Qualifications and Attributes

• Minimum of 2 years truckload dispatch experience is an asset
• Must have a minimum of 1 year of Customer Service experience
• Working knowledge of the North American transportation industry
• ACE and Customs/border crossing experience an asset
• Keen interest in building relationships with your team of drivers and co-workers
• Desire to urgently resolve incidents that occur while driver is delivering their load
• Exhibits a conscious effort to understand the causes instead of just the effects of a situation
• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
• Meticulous attention to detail
• Good communications skills (written and verbal)
• Intermediate level computer skills and proficient keyboarding

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