Technical Writer
Komatsu
Date: 2 weeks ago
City: Lively, ON
Contract type: Full time
Technical Writer 9/9/25 Lively, Ontario, CAN, P3Y 1L7 34005 Onsite Position
Location: 25 Fielding - Hard Rock Canada
Manager: Technical Publications Supervisor
Division: Parts and Service
Shift: 5x2
Travel Requirements: Up to 10%
Job Overview
Join Hardrock as a Technical Writer in the Parts and Service Division, reporting to the Technical Publications Supervisor. You'll create and publish technical documentation for Komatsu Mining Hard Rock Equipment, including manuals, guides, and catalogs covering operations, maintenance, installation, and repairs.
Collaborating with engineering, production, and suppliers, you'll ensure accuracy and alignment with product updates. Using XML tools and content management systems, you'll maintain high documentation standards.
This role is pivotal in facilitating safe and efficient operation of our products globally, contributing directly to user satisfaction and operational reliability. It offers an exciting opportunity to apply your technical writing expertise within a specialized sector, working with a company dedicated to innovation and quality in mining solutions.
Key Job Responsibilities
This is a unique opportunity to contribute to a global leader in mining equipment manufacturing by enhancing technical communication and documentation quality. Hardrock offers a supportive environment fostering professional growth, continuous learning, and collaboration across multidisciplinary teams. Join us and play an essential role in delivering exceptional technical resources that empower customers and internal teams worldwide.
Additional Offerings
Komatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.
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EEO Statement
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.
As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.
Accommodations during the recruitment process are available on request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
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Location: 25 Fielding - Hard Rock Canada
Manager: Technical Publications Supervisor
Division: Parts and Service
Shift: 5x2
Travel Requirements: Up to 10%
Job Overview
Join Hardrock as a Technical Writer in the Parts and Service Division, reporting to the Technical Publications Supervisor. You'll create and publish technical documentation for Komatsu Mining Hard Rock Equipment, including manuals, guides, and catalogs covering operations, maintenance, installation, and repairs.
Collaborating with engineering, production, and suppliers, you'll ensure accuracy and alignment with product updates. Using XML tools and content management systems, you'll maintain high documentation standards.
This role is pivotal in facilitating safe and efficient operation of our products globally, contributing directly to user satisfaction and operational reliability. It offers an exciting opportunity to apply your technical writing expertise within a specialized sector, working with a company dedicated to innovation and quality in mining solutions.
Key Job Responsibilities
- Observe and analyze production processes, experimental setups, and developmental activities to compile accurate and detailed procedural documentation.
- Engage effectively with production engineers, designers, and subject matter experts to gather technical insights and keep documentation current with technological advancements.
- Study and integrate information from supplier catalogs, engineering drawings, technical reports, and industry publications to enhance the accuracy and completeness of technical materials.
- Utilize XML editing software and component content management systems to author, organize, build, and publish publications tailored to diverse audiences, ensuring clarity, consistency, and compliance with company standards.
- Review and update existing documentation, recommending improvements in scope, format, and content to enhance user comprehension and usability.
- Lead initiatives converting traditional manuals into electronic and web-based formats, enhancing customer access and interaction with technical content.
- Collaborate with translation services to manage the localization process, producing foreign-language versions of operator and service manuals accurately reflecting the original technical content.
- Create and refine visual aids such as photographs, diagrams, sketches, charts, and illustrations to support and clarify textual content.
- Coordinate layout and design aspects of publications, ensuring professional presentation and ease of navigation.
- Oversee printing, duplication, and distribution logistics, ensuring timely delivery of materials to customers, internal stakeholders, and service teams.
- Hold a technical certification or diploma in mechanical/electrical engineering, or equivalent qualifications (Technologist, Engineer, Technical Writer).
- Have 3–5 years of experience with hard rock mining equipment or similar heavy machinery.
- Strong understanding of best practices for technical writing, including structured documentation. Knowledge of, and experience with, DITA XML is beneficial
- Strong knowledge of hydraulics and electrical systems
- Demonstrate strong technical writing skills; knowledge of 3D animation, graphic design, HTML/programming, and databases.
- Understand bill of materials and engineering/manufacturing workflows.
- Show strong problem-solving skills and perform well under pressure.
- Collaborate effectively in multidisciplinary teams.
- Communicate clearly and professionally, both in writing and verbally
This is a unique opportunity to contribute to a global leader in mining equipment manufacturing by enhancing technical communication and documentation quality. Hardrock offers a supportive environment fostering professional growth, continuous learning, and collaboration across multidisciplinary teams. Join us and play an essential role in delivering exceptional technical resources that empower customers and internal teams worldwide.
Additional Offerings
- Relocation Support
Komatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages
- Annual Bonus
- Comprehensive health and insurance benefits package
- Company-sponsored registered pension plan (RPP) and matching program
- Employee and family assistance programs
- Personal wellness allowance
- Paid uniform and personal protective equipment
- Paid vacation time
- Paid sick time
- Company-supplied tools
- Training and education support
- Employee social engagement activities and benefits
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.
k
EEO Statement
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.
As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.
Accommodations during the recruitment process are available on request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
k
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