Senior Business Analyst

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city—and their careers—forward. Build a City. Build a Future.

SCOPE:

Are you a strategic-minded Business Analyst ready to make a meaningful impact in a fast-growing, innovation-driven city? The City of Surrey is seeking a Senior Business Analyst to join our team and help shape the future of service delivery for one of Canada’s most dynamic municipalities.

In this senior role, you will work closely with leaders and cross-functional teams to drive enterprise transformation initiatives, influence business strategy, and deliver high-value solutions across a diverse portfolio. Acting as a trusted advisor and bridge between business and technology, you will play a key role in aligning operations with organizational goals, improving performance, and supporting the evolving needs of our community.

RESPONSIBILITIES:

As a senior member of the Business Transformation team, you will:

• Lead the analysis and definition of business needs, objectives, and success criteria using research, stakeholder input, and process insight.
• Facilitate complex problem-solving by developing integrated process models, producing high-quality business requirements, and assessing solution alternatives.
• Guide stakeholders through collaborative decision-making—balancing technical possibilities, business goals, and user impact.
• Influence and support change across departments, championing communication, consensus-building, and alignment on priorities.

About You

You are a seasoned Business Analyst who brings a strategic mindset, strong leadership qualities, and a passion for enabling transformation. You are someone who:

• Builds strong relationships and earns trust through transparency, credibility, and collaborative engagement.
• Brings advanced knowledge of business analysis practices, process improvement, and stakeholder facilitation across complex environments.
• Communicates with clarity and confidence—translating ideas, uncovering insights, and guiding alignment at all levels of the organization.
• Embraces change and serves as a catalyst for innovation and continuous improvement.
• Thrives in complexity—able to see the big picture while also navigating details to deliver results that matter.
• Actively pursues professional growth and views each challenge as a chance to lead, learn, and make a difference.

QUALIFICATIONS:

Candidates under consideration will possess the following qualifications:

• Degree in a related field from a recognized institution plus four (4) years of related work experience or an acceptable equivalent combination of training and experience.

Preferred Assets include:

• CBAP certification.
• Experience within the public sector.
• Experience working with Continuous Improvement methodologies.
• Experience working with Agile Principles.

EMPLOYMENT STATUS

Union - CUPE Local 402 - Project (2 years)