Bilingual Customer Care Agent

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Location: Dieppe, NB (Hybrid/remote and in-person)

Shift: 37.5h/week, flexibility required to work on different shifts as needed

Pay-rate: $21.16 per hour

Bilingual Role (French/English Required)

• Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
• Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
• Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
• Directing customers to the appropriate department when required.
• Completing all necessary forms relative to customer service.
• Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.
  
  

Responsibilities

Qualifications:

• Must possess excellent oral communications skills.
• Be able to work in high-pressure situations.
• Must demonstrate a pleasant "can do" attitude.
• Ability to adapt to rapidly changing circumstances.
• Basic Geography knowledge.
• Bilingualism an asset.
• Multifunctional (Pick up and Trace) experience.
  
  

Competencies

Instills trust

Customer focus

Communicates effectively

Self-development

Collaborates

POSTING DETAILS

Location: 540 - Moncton Cust Care

Working Conditions: Retail Center Environment

Reports to: Supervisor Customer Support

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [email protected]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.