Collections Specialist

The career you’ve always wanted starts here.

This is your chance to work in a place that is making a positive difference for SMBs across Canada. Where teamwork, flexibility, and professional growth are encouraged every step of the way.

Ready to take your career to a whole new level? Journey Capital is here to get you there.

Not your average fintech company

As Canada’s leading online lender, Journey Capital is dedicated to helping clients with a collaborative, adaptive, and customer-centric approach. We are setting new benchmarks in the industry by embracing innovation, transparency, and ethical lending standards.

About The Opportunity

As a Collections Specialist, you will work closely with and be guided by the Director of Collections and Legal Affairs. Your role in early-stage collections will be crucial for mitigating risk, ensuring compliance with the contractual terms of our client agreements and nurturing client relationships through effective negotiation and interaction to drive revenue.

Responsibilities

The Collections Specialist will:

• Monitor accounts to identify overdue payments by conducting weekly reviews of Accounts Receivable (AR).
• Investigate the reasons for delinquency, reconcile accounts, and work cooperatively with our clients to negotiate resolutions.
• Minimize bad debt exposure by achieving targets to reduce delinquent accounts and maintain aging at an acceptable level.
• Restructure or revise payment terms, recommend deferments, and negotiate settlement agreements using independent judgment within established limits.
• Conduct collection campaigns for each client that consist of emails, phone calls, and standard mail correspondence.
• Maintain accurate record-keeping and reporting on collection activities.
• Communicate regularly with management on the status of accounts and escalations.
• Provide customer service regarding collection issues.
• Perform other assigned tasks and duties necessary to support the Collections Department.
  
  

What you’re bringing to the table

Alongside Unwavering Ethical Principles, You Showcase

• A minimum of 2 years of collections or accounts receivable experience.
• A bachelor’s degree (preferred).
• Excellent diplomacy, negotiation, organizational, and information management skills.
• Strong verbal and written communication skills, in French and English.
• A strong understanding of Microsoft Word and Excel.
• A good understanding of credit.
• Strong analytical skills.
• Experience in skip tracing (an asset).
• Excellent teamwork and team-building skills.
• Strong organizational skills, self-discipline, and the ability to work independently in a dynamic, fast-paced environment.
• The ability to read and interpret client communications.
• The ability to prioritize and manage various tasks.
  
  

The Perks

• Competitive compensation
• Flexible work schedule
• Remote or in-office work
• Personalized benefits program
• $1,500 for professional training and classes
• Free English or French tutoring classes
• Free gym access
• Free coffee & snacks
• Regular events & team building activities
  
  

Empowering Canadian entrepreneurs

We deliver a seamless remote experience that gives our clients the peace of mind to move their business forward. We aim to equip underserved Canadian entrepreneurs with the right credit, tools, and experience to help them reach their financial objectives fast.

Sound like something you’d be interested in? Let’s talk.

Journey Capital

Here to get you there.