Switchboard Operator, Switchboard

At Sinai Health, we care, create possibilities and offer hope. We are looking for an experienced Switchboard Operator to support our Switchboard department.

Job Type: Temporary full-time (up to 12 months)

Job Outline

The Switchboard Operator is responsible for performing all duties associated with the operation of the Attendant console, overhead/internal/external paging systems, handling emergency communication and providing central, efficient and courteous switchboard operation and patient information inquiry services to the public. Provides advanced level support in assisting Physiotherapists and Occupational Therapists in the provision of individual and group rehabilitative programs for patients.

Accountabilities

• Ensure all switchboard operation, patient inquiry functions and reception are carried out efficiently and in a courteous manner.
• Ensure up-to-date and accurate patient information is entered on the hospital telephone and paging system.
• Ensure all telephone and reception inquiries are handled professionally and in a timely manner.
• Provide excellent customer service to all internal and external users of the hospital telephone system at all times.
  
  

Responsibilities

• Performs all duties associated with the operation of the Attendant console and overhead/internal/external paging systems.
• Handles all emergency codes in accordance with Hospital policy and emergency protocol.
• Provides professional, courteous and efficient telephone service to all users of the Hospital telephone system.
• Makes authorized announcements and emergency code calls on overhead PA system.
• Provides patient inquiry functions observing the hospital’s policy on privacy and confidentiality at all time.
• Maintains up-to-date and accurate information of Hospital/Staff/Patient online directory, on-call personnel, any other relevant communication policies and procedures and other necessary records.
• Tests and changes phone as requested for all staff and patients.
• Assists with pager and cell phone administration.
• Maintains accurate record keeping (log) of batteries, pager/cell phone signing sheet, locating sheets, emergency code paging sheets and on call schedules.
• Maintains statistical workload and documentation as required by department Manager/Supervisor.
• Meets, greets and directs the public as necessary.
• Communicates to security immediately any emergency situations observed.
• Assists access of patients and authorized personnel to/from hospital after hours, in conjunction with Security.
• Performs clerical functions, such as checking long distance call charges, issuing taxi chits/batteries, and controlling key issue/return.
• Performs other duties as assigned.
  
  

Education & Qualifications

• Minimum one (1) year experience in switchboard operations, preferably in Cisco and Softchoice systems and online telephone directories.
• Professional telephone manners with clear announcement skills.
• Excellent interpersonal and communication skills dealing with client population, families, staff, physicians and general public.
• Must be polite, courteous and possess a good attendance record.
• Capable of setting priorities, multi-task and handle calls in a fast paced, culturally diverse environment.
• Capable of working independently and under stressful situations.
• Reliable, flexible, well organized and accurate, with the ability to pay attention to details.
• Dependable, neat in appearance, co-operative and conscientious.
• Proficiency with Microsoft Office application.
  
  

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email