Gifts of Hope Toy Room Coordinator - Kelowna

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Gifts of Hope Toy Room Coordinator assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program

Responsibilities And Accountabilities

The incumbent will assist with the following range of job duties characteristic, or typical of the job class:

• To assist in all aspects of the Gifts of Hope Christmas Toy Room Program which can range from registration, ordering supplies, to packing and distributing toys.
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• Enter data and assist with file management,
• Assist in evaluating and processing registrants for the Gifts of Hope Toy program.
• Assist in the screening of applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Community Services Director with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assist in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope Toy Distribution Centre.
• Coordinate Gift of Hope distribution days in cooperation with the Community Services Director.
• Assist with the follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Assist in and lend support to events with community partners for toy drives and liaison with local schools and service groups to organize and promote toy drives. Help in the arranging of and collection of toys following those events.
• Adhere to the policies and procedures of The Salvation Army in all aspects
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program.
  
  

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. Refer to the Task List.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Supervisor, Corps Officer’s, volunteers, and staff

External: Participants and their families, government agencies and local community support services

Managerial Responsibility

• This position reports directly to the Community Services Director.
• This role works independently and within a team giving leadership and direction to volunteers
  
  

Financial And Materials Management

• This role does not have any financial or budgetary accountabilities and all approved eligible personal travel expenses are reimbursed
  
  

Working Conditions

• This is a temporary contract position: hours will be varied based on program needs.
• Some flexibility in scheduling is expected; some weekend and evening work may be required.
• Time commonly spent in office environments in agreeable conditions, in service and administration areas of social service centers, or in corps settings.
• This position provides direct service to the community and will support people from a diverse range of backgrounds and histories.
• The ability to lift/move up to 20 lbs.
• Local travel to events, schools, Community Services office etc. should be anticipated.
  
  

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of high school.
• Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker is an asset.
• Alternative combinations of education and experience may be considered.
  
  

Experience And Skilled Knowledge Requirements

• Minimum of one (1) year of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Knowledge of community-based resources is required and experience networking with government and social service agencies.
• Experience with program facilitation, administrative duties, and program development.
• Experience with community development considered an asset
• Hold a valid BC Class “5” drivers license, own vehicle and insurance and provide a copy of a driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion.
  
  

Skills And Capabilities (examples Provided Below)

• Display competence in developing and maintaining appropriate participant relationships and interagency relations
• Attention to detail, problem solving and analytical skills.
• Proficient computer skills in all aspects of Microsoft Office.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• Ability to deal effectively with the public, government, business leaders and professionals.
• A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently.
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Self-motivated – Able to plan work activities and priorities associated with each participant.
• Driven – Advocates, supports, and motivates participants.
• Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.
• Problem solving – creates action plans to help break down barriers to achieving participant goals.
• Participant centered – willingness to listen and learn from each participant with compassion and dignity.
• Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization.
• Communication – strong written, verbal, and interpersonal communications skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications is an asset.
  
  

Compensation

The target hiring range for this position is $17.85 to $20.64 with a maximum of $24.77.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.