Reporting Analyst

Reporting Analyst:

On behalf of our Financial Services client, Procom is searching for a Reporting Analyst for a 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Waterloo, Ontario office.


Reporting Analyst - Job Description:

This role involves analyzing and forecasting business data to optimize operational resources. The position focuses on developing models and insights that drive evidence-based decisions and continuous improvement within the organization.


Reporting Analyst - Responsibilities:

• Investigate business processes and design, maintain, and refine models of business workflow
• Measure and forecast demand for several diverse business units
• Calculate optimal staffing levels
• Collect, manipulate, and analyze data related to capacity, supply, and demand
• Maintain and measure resourcing forecast and capacity models
• Provide analysis, insights, and recommendations to senior business leaders
• Apply statistical/scientific rigor to data analysis
• Innovate and improve processes in a Continuous Improvement environment
  
  
  

Reporting Analyst - Mandatory Skills:

• One plus year of experience in data analysis with an emphasis on forecasting or predictive analysis
• Experience building models with Python, AWS Sagemaker
• Ability to visualize model outcomes with Tableau, Power BI
• Familiarity with querying data using SQL
• Experience analyzing and modeling business process data
• Strong critical thinking & creative problem-solving skills
• Demonstrated experience with data transformation, manipulation, forecasting, and statistical modeling
  
  
  

Reporting Analyst – Nice-to-Have Skills:

• Bachelor’s degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
• Experience with Workforce Management Software (IEX, Genesys)
• Experience using large databases with complex relationships between tables
• Experience working with Call Centre data and understanding of queuing theory
• Bilingualism (French, English) for interactions in Quebec
  
  
  

Reporting Analyst – Assignment Length:

This is a 6 month contract position.


Reporting Analyst - Start Date:

ASAP.


Reporting Analyst - Assignment Location:

Waterloo, Ontario, Canada. This is a hybrid position with 2 days onsite required.