Senior Support Delivery Manager

Location: Americas (Dallas, Houston, Calgary, Colombia)

Model of Work: Hybrid

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com

Be a part of our legacy

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Who We Are Looking For

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

What You Will Do

• Managing the overall Support delivery experience for select Quorum clients
• Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
• Works closely with internal/external teams for cross utilization of competence, processes and tools
• Accountable for customer’s case/ticket backlog, case escalations, major incidents
• Identify and drive opportunities for process improvement and efficiencies
• Be able to implement best practices in Support Delivery
• Accountable for customer service governance, service improvement and service planning
• Support internal/external audit
• May mentor team members, as needed
• And other duties as assigned.
  
  

What To Bring

• 5+ years of experience in the IT Industry with at least three years managing end-to-end Service/Support Delivery
• Successful experiences managing service delivery for global customers effectively and independently
• Good knowledge of ITIL, support contract, L1/L2/L3, stakeholder management
• Project management experience, preferred but not required
• Oil and Gas Domain knowledge, preferred but not required
• Good and effective communication, presentation and leadership skills.
• Knowledge of Quorum software product line is an added advantage
  
  

As a person you are

• Excellent Team Player - Have Good attitude to work in cross functional teams
• Masterful Communicator – Able to work across regional boundaries and across all levels of leadership
• Organized - Reliable and organized for assigned responsibilities
• Critical Thinker - Good problem solving and negotiation skills
• Curious - Strive for continuous improvements as part of support
  
  

Additional Details

• Visa Sponsorship: Employment eligibility to work with Quorum Software is required as the company will not pursue visa sponsorship for this position.
  
  

Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department