Customer Support Representative - Remote

Let's Build a better Tomorrow Together!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/rS3_3zSHb4Q
  
  

What You Will Do

The primary role of the Customer Care Representative is to build excellent customer relationships, retain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy to support retention of planned service agreements, creating higher revenue per customer and ensure greater customer satisfaction.

How You Will Do It

• Manage all retention activities within an assigned service agreement customer base.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as a primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)
• Interface effectively with district operations to deliver and improve service delivery.
• Act as customer advocate to resolve issues.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
• Utilize Salesforce as a tool for customer management to increase effectiveness and efficiencies
  
  

Required

What we look for

• HS graduate or equivalent
• Three years of sales and or/customer service experience.
• Highly motivated and success driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• High degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.
  
  

Preferred

• BA, BS or similar degree highly preferred.
• Three plus years of sales and/or customer service experience with a similar product, service or industry.
  
  

HIRING HOURLY RANGE: $30.77- $38.46 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls

Careers site at https://jobs.johnsoncontrols.com/about-us

• We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity