Visitor Services Staff (Clerk 2)

Competition # : 47000

Department: Communities, Culture, Tourism & Heritage

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 26-Sep-25 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Communities, Culture, Tourism and Heritage contributes to building a province which enhances pride in our creative and diverse communities and people, allowing us to embrace our past and influence our future. Our vision is for Nova Scotia to be an acknowledged leader as a place where cultural identity, expression, and economy prosper. A place where all people honour and embrace diversity and heritage.

The Nova Scotia Museum, consisting of 28 museum sites, is the most decentralized museum in Canada. It is also one of the oldest provincial museums in the country. The Nova Scotia Museum is responsible for the provincial collection of over one million arifacts and specimens housed at museum sites and storage facilities across the province.

About Our Opportunity

The Museum of Natural History is seeking an outgoing, energetic, enthusiastic and team oriented individual with exceptional communication and organization skills to ensure excellence in retail and visitor services to clients and visitors.

The Clerk will assist with visitor services, admissions, shipping/receiving and reception duties for the Museum and Heritage Division, recording visitor statistics, maintaining current information on special orders, passes, discounts and special offers.

Primary Accountabilities

• Assist with the coordination of facility rentals, promotional activities and special events and other duties as required.
• Assist with researching, displaying, and maintaining inventory for resale products.
• Maintain and operate Point of Sale (PoS) systems for admissions, pass sales, retail sales and recording visitor statistics.
• Ensure special offers, discounts and cash handling procedures are completed in adherence with policies and procedures.
  
  

Qualifications And Experience

As the ideal candidate, you possess at least 3 years of related experience in a retail or customer service environment experience. An equivalent combination of training and experience may be acceptable.

Knowledge and strong interest in the cultural and natural history of Nova Scotia and its Museums. You are a self-motivated individual who works well independently and participates fully in a team environment, you value the concepts of equity, diversity, and inclusion in all areas of work.

You are proficient using Microsoft Office programs (Word, Excel, Outlook, databases, internet, email, Teams), have excellent organizational skills, and strong interpersonal and communication skills (written and Verbal). You have experience with cash handling, POS systems and inventory control systems.

Assets For This Role Include

• Training or certification in tourism, hospitality, retail and/or museum studies
• Certification in first aid and WHMIS, SuperHost
• Ability to speak French
  
  

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Must be willing and able to work flexible hours including weekends and evenings.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.
  
  

Pay Grade: CL 13

Salary Range: $1,501.11 - $1,633.95 Bi-Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [email protected].

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link



Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].