Fire Alarm Service Manager

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

• A great working environment with opportunities for career advancement
• Competitive salary
• Comprehensive Group benefits
• Employer pension match
• Company vehicle or Car Allowance + Fuel card
• Educational assistance program
• Employee referral bonus program
• Social events: Building camaraderie and fostering a sense of community is essential. Classic organizes various social events like BBQs, golf tournaments, ice cream socials and more!
  
  

Job Description

We are seeking an experienced and highly organized Fire Alarm Service Manager to lead our fire alarm service team branch in London. The successful candidate will be responsible for overseeing inspection, testing, maintenance, and repairs of fire alarm and life safety systems, ensuring compliance with all relevant codes and regulations, including CAN/ULC-S536, CAN/ULC-S537, and the Ontario Fire Code (OFC).

Key Responsibilities:

• Manage day-to-day operations of the fire alarm service department, including resource allocation and technician support.
• Ensure all inspections, testing, and maintenance activities are completed accurately, on time, and in compliance with applicable codes and standards.
• Supervise and mentor fire alarm technicians; provide technical support and training.
• Liaise with clients, contractors, AHJs (Authorities Having Jurisdiction), and internal departments to ensure customer satisfaction and project success.
• Review and approve inspection reports, deficiency findings, and repair proposals.
• Maintain accurate service records and generate performance reports for upper management.
• Assist with estimating and quoting for fire alarm service and repair work.
• Ensure company policies, safety procedures, and industry regulations are adhered to by all field staff.
• Manage inventory levels and ensure availability of required parts and equipment.
• Keep up to date with changes in fire alarm technologies and local code requirements.
  
  

Qualifications:

• Minimum 5 years of experience in fire alarm service or related field, with at least 2 years in a supervisory or management role.
• Certification as a CFAA Registered Technician (Canadian Fire Alarm Association) is required.
• Strong knowledge of fire alarm codes and standards: CAN/ULC-S536, CAN/ULC-S537, Ontario Building Code, and Ontario Fire Code.
• Post-secondary education in electronics, fire protection, or related technical discipline is an asset.
• Proven leadership and team management abilities.
• Excellent communication, organizational, and problem-solving skills.
• Valid Ontario driver’s license with a clean driving record.
• Proficient in the use of service management software and Microsoft Office Suite.
• Ability to pass security clearance checks as required by some clients (e.g., government, healthcare).
  
  

Preferred Qualifications:

• Experience working with major fire alarm system manufacturers (e.g., Mircom, Notifier, Siemens, Edwards).
• Project management experience or PMP certification is an asset.
• NICET or other relevant fire protection certifications.
  
  

Working Conditions:

• Primarily office-based with regular field visits across SW Ontario.
• Occasional after-hours availability required for emergency service support.
• Ability to lift up to 25 kg and work in various building environments when needed.
  
  

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at [email protected]