Shipping and Receiving Clerk

Starkey is hiring a Shipping and Receiving Clerk. The Shipping and Receiving Clerk is responsible for the timely receiving and shipping of all courier packages, mail, and other products coming and leaving Starkey Canada; while ensuring all items are received and shipped according to documented procedures.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Summary Description

This position is responsible for the timely receiving and shipping of all courier packages, mail, and other products coming and leaving Starkey Canada; while ensuring all items are received and shipped according to documented procedures

Job Responsibilities

Ensure that hearing aid orders are received and shipped from and to customers according to specifications and in a timely manner.

• Set-up work area. This includes putting all packaging product and all related accessories in designated areas, making boxes, preparing new packaging for department and other departments when necessary, and bringing “Attention To/Rush” boxes to various departments.
• Sort and open incoming mail/courier shipments, (hearing aids) for processing to be placed in correct boxes, type the order entry information into the computer, and forward to the appropriate departments depending on the type of order enter
• Verify serial numbers on hearing aids, and verify products being received and shipping out are correct to what is on the paperwork
• Handle accounts receivable mail (cheques, cash, and money orders) sent in as payment for orders, repairs and/or service rend
• Process warranty services. This is to include folding invoices, stuffing envelopes preparing them for shipment
• Perform data entry (dispatch orders) to input customer specified requirements and information, account numbers, invoice numbers, repair action and dealer complaints
• Sorting the outgoing orders, packing necessary accessories in with orders, such as batteries, manuals, cleaning tools , matching invoices to correct orders, boxing, folding documents, printing couriers’ waybills and shrink wrapping the orders and/or mailers.
• Obtain warranty card from machine (when applicable) to include the order
• Invoicing orders/dispatching orders, including scanning barcode to input information into computer system, ensuring orders are properly packaged in the boxes to avoid damages from occurring, taping boxes shut, applying correct address labels, staging outgoing orders for appropriate courier daily pick up
• For return shipments and/or international shipments, ensure commercial invoices are typed up correctly, enter information in computer system according to courier who is picking shipment up, ensure all customs documentation is correct for the country receiving the product, international invoice to be completed, and ensure product is properly packaged for destination
• Shipping out mailers, including printing mass mailers, packaging, skidding and calling courier to have it picked up for delivery to customers
• Participate in PQC meetings when asked and/or department meetings, be capable of taking meeting minutes when necessary and forwarding information to individual
• Perform other duties/responsibilities as assigned.
  
  

Job Requirements

Minimum Education and Experience Requirements

Education: High School degree or equivalent required

Experience: 1 year of experience shipping/receiving (logistics), including some customs and international shipping experience is preferred

Training: 2-3 months

Knowledge / Technical Requirements

• Computer skills and working experience of MS office
  
  

Competencies, Skills & Abilities

• Good communication skills verbal and written
• Excellent manual dexterity required
• Ability to lift up to 25 lbs. required
  
  

Work Context

• Job holder will have noise and heat (from machines) in work area
• Job holder will work with bags that may be dirty and/or dust
• Job holder will sit 50% of day.
• Regular and timely attendance required, and responsiveness to reasonable job-related directives as given by the supervisor
  
  

Equipment Operation

• Standard office equipment