Account Director

Position Title: Account Director

Location: Guelph, Ontario - Hyrbrid

Start Date: Immediate

WHO WE ARE

Blue North works exclusively in the social sector as a full-service fundraising agency to help nonprofits connect with donors and grow their fundraising revenue. We work with a wide variety of clients including international development, hospitals and healthcare, and missions and human services organizations across North America.

We are proud to help clients create compelling fundraising magic – and then scale it. We use data mining and insights, mass personalization tools and techniques, deep fundraising knowledge, automated communications technology and multiple channels to deliver the right messages to the right people at the right time. We are passionate about our clients’ work and the good they want to achieve.

WHY WORK WITH US

At Blue North, we know our people are the heart of what we do. We are proud to offer:

• Comprehensive health and dental benefits.
• Competitive salary & Bonus Program
• RRSP matching program
• Generous vacation and personal time allowances.
• Flexible work arrangements, including remote-friendly options.
• A mission-driven workplace where your work directly helps nonprofits do more good.
• An inclusive culture where your voice is valued and respected

At Blue North, we believe great work happens when people collaborate, share ideas, and support one another. We’re a team that works hard to deliver exceptional results for our clients, but we also know how to have fun along the way. From company events and team socials to our annual holiday party, we make time to celebrate wins and enjoy each other’s company. If you’re looking for a place where teamwork, creativity, and a positive atmosphere come together, Blue North is the place to be.

About the role:

Reporting to the Vice President, Client Experience and Consulting, the Account Director will provide client account strategy and growth plan, overall client account direction, and client relationship leadership. They will consult with the client and ensure Blue North is providing client with annual plan, quarterly plan and ongoing strategic recommendations to help drive fundraising growth and meet client’s needs and preferences. The DSA will own the client Blue North revenue goal and forecast, grow existing client business, provide leadership to Blue North account team to drive client profitability, and ensure collaborate, positive, teamwork is taking place. They will also directly manage and lead Account Executives to provide the client with exceptional customer service and long-term strategic value. The DSA will build new client possibilities, support Blue North’s new business development process in attracting and responding to RFP requests from prospects, and share Blue North’s expertise, knowledge and capabilities with prospective new clients.

What you’ll do in the role:

• Own client revenue goals and forecasts; ensure targets are met and communicate updates to senior leadership.
• Develop annual and quarterly fundraising plans with assigned clients, providing strategic recommendations to support their growth objectives.
• Act as the primary relationship owner and ambassador for assigned clients, building and strengthening relationships at all levels.
• Oversee client projects and campaigns, ensuring objectives are met or exceeded, and provide leadership to account teams to foster a positive and collaborative environment.
• Monitor, track, and report on client fundraising performance, identifying opportunities for optimization and growth
• Lead and mentor Account Executives supporting the client portfolio, providing guidance, feedback, and professional development.
• Support new business initiatives by identifying opportunities within existing accounts and contributing to proposals and RFP responses for prospective clients.
• Maintain working knowledge of industry trends and competitors to inform client strategies and recommendations.
• Focus on building strong, client relationships through regular contact, including in-person meetings where possible

You bring to the role:

• 5 to 7 years’ experience in a similar role ideally in an agency or fundraising environment
• Leadership experience with the ability to effectively manage and coach others to achieve success, and delegate work as appropriate
• Experience working with not-for-profit organizations is preferred
• Strong understanding of fundraising principles, annual planning and budgeting processes
• Excellent client and expectation management, negotiation and conflict resolution skills
• Excellent organization, communication and interpersonal skills
• Detail-oriented with strong writing, grammatical and proofing skills
• Excellent presentation skills
• Ability to handle multiple projects, relationships and tasks simultaneously and effectively prioritize to meet competing deadlines
• Proficient in MS Word, MS PowerPoint and MS Excel
• Willingness to travel when required

As we grow, Blue North Strategies is committed to creating an environment where employees feel included, valued and heard. We are proud to be an equal opportunity workplace and encourage applications from all qualified applicants. If you have a disability or special need that requires accommodation at any phase of the application or recruitment process, please let the HR representative know.