Sr. Branch Administrator | Halifax

What We Expect

Role Responsibilities

• Manage accounts receivable and collections across all business lines (Service, Repair, Modernization, New Installations), ensuring timely follow-up, reporting, and resolution of outstanding accounts
• Oversee billing processes across all business lines, ensuring accuracy, completeness, and alignment with contractual terms
• Prepare and present regular updates and reports on AR, billing, and other administrative metrics to branch leadership
• Oversee contract administration activities as needed, including contract entry, amendments, and annual reviews, ensuring accuracy and alignment with business requirements
• Communicate professionally with customers regarding billing, collections, service inquiries, and issue resolution
• Generate and manage work orders, ensuring proper documentation, coding, and system tracking
• Maintain and update internal systems and databases to support operational accuracy and reporting
• Provide administrative and/or scheduling support as business needs dictate, to branch operations, including coordination with internal departments and external stakeholders
• Assist with payroll processing, employee changes, and HR documentation, ensuring confidentiality and compliance
• Support safety initiatives and regulatory documentation, including inspection scheduling and turnover packages
• Collaborate with cross-functional teams to support business operations and ensure alignment with branch objectives
• Draft, update, and distribute reports, presentations, and communications for internal and external use
• Provide backup coverage for administrative colleagues during absences or peak periods
• Perform other duties as assigned by the Branch Manager
  
  

Who we are looking for

Role Qualifications

• Minimum 5–7 years of experience in administrative or operational support, preferably in a construction, service, or technical industry
• Proven experience managing accounts receivable, collections, and billing processes across multiple business lines
• Strong business acumen with the ability to prepare and present operational updates and performance reports (e.g., AR, billing, work order status)
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with ERP or CRM systems is an asset
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers, internal teams, and leadership
• High level of accuracy and attention to detail in data entry, documentation, and reporting
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Experience supporting payroll, HR documentation, and employee changes is an asset
• Strong problem-solving skills and ability to handle sensitive customer situations with discretion
• Comfortable working independently and collaboratively across departments
  
  

What we offer Who we are

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

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