Training Manager

CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.

Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.

Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.

About the Opportunity:

As a Training Manager at CarltonOne, you’ll lead the delivery of high-impact training experiences across both our client and employee ecosystem. This role is perfect for a dynamic facilitator with a background in SaaS platforms, product training, and instructional delivery.

You’ll be responsible for onboarding new clients, running engaging webinars, supporting high-touch accounts, and managing internal enablement programs that help our employees grow. Working closely with Product, Sales, and Support teams, you’ll ensure that every training experience connects learners to our platform and drives long-term success.

Responsibilities:

Client-Facing Training

• Deliver onboarding and product training for new clients via Zoom and other virtual platforms.
• Provide ongoing training and tailored sessions for existing clients, ensuring adoption and satisfaction.
• Host webinars and live training events to showcase platform features and best practices.

Internal Enablement

• Lead new hire onboarding sessions and skills development programs for internal teams.
• Partner with Product, Sales, and Support to align training content with current platform capabilities.
• Maintain and evolve instructor-led training (ILT) programs for employees and partners.

Program Development

• Support the design of training roadmaps, certification pathways, and learning plans.
• Contribute to facilitation assessments and simulations used for certification evaluations.

Quality & Impact

• Measure training effectiveness using learner feedback and analytics.
• Continuously refine delivery methods and content to improve learner engagement and outcomes.

Qualifications:

• 5+ years of experience in training delivery, ideally within SaaS or technology environments.
• Proven success in client onboarding, webinar facilitation, and instructor-led training.
• Strong presentation and communication skills with the ability to engage diverse audiences.
• Experience with LMS platforms (e.g., Docebo), Zoom, and other digital learning tools.
• Ability to manage programs independently and evolve into a broader leadership role.

Nice to Have:

• Background in tech training, product enablement, or SaaS ecosystems.
• Experience developing certification programs or structured learning paths.
• Familiarity with global training delivery and cross-functional enablement

Additional Perks

Here are some additional perks that we provide:

• Competitive salary and benefits package.
• Health, dental, and vision coverage.
• 3 weeks’ vacation plus personal days.
• Access to our employee benefits portal for exclusive discounts.
• Monthly company-wide events, celebrations, and team activities.
• Bravo reward points program for recognition and appreciation.
• Convenient office location close to public transit.

How to Apply

If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.