District Manager, NOFRILLS – Atlantic Canada

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

District Operations & Customer Experience Manager – Atlantic Canada

The District Operations & Customer Experience Manager is responsible for achieving sales, market share, and P&L targets in a group of assigned stores in the NOFRILLS format. The District Operations & Customer Experience Manager supports in the delivery & execution of core divisional programs, aligning National business initiatives, and ensuring the training infrastructure is present and implemented across all departments. The role of the District Operations & Customer Experience Manager is to support the stores on Process and Program implementation They will work closely with the Director of Customer Experience Specialists (CES) and Group Director for the region to help deliver results influenced by process or program and ensure customer satisfaction standards are met or exceeded.

The District Operations & Customer Experience Manager will laisse with various cross-functional teams including, Merchandising, Pricing, Promotions, Allocations, Marketing, Finance and Operations teams to ensure communication & execution of the National standards for all programs and processes while sharing best practices across stores.

A District Operations & Customer Experience Manager has a passion for the business, solid operational experience, and a desire to make a difference helping Franchise Owners support their employees in their development and to build accountability, drive results, & provide a positive customer experience.

Accountabilities:

• Develop and maintain effective relationships with Owners and Store Management in order to promote store performance.
• Manage assigned store by implementing control standards such as Health and Safety, inventory, product recalls, and food safety.
• Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), the Employee Lifecycle Manager (ELM) IT system, Perpetual Inventory & Sweda Mart.
• Support stores with the execution of merchandising and operational standards like backroom processes, customer service, maintenance, receiving, hours of operation, and product flow from receiving to point-of-sale.
• Provide input into the development, testing, revision and implementation of improved processes or standards through innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management
• Planogram Process review – up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store.
• Reinforce the PACE disciplines for all store departments. Reinforce operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge
• Provide training for STAS and Demand curve, Bookkeeper training, and BDR process to customer statement input and reconciliation.
• Provide input into annual operating budgets, monitor and manage within approved limits, ensuring key targets in the P&L and cost containment are met for the assigned stores.
• Provide input into and execute decisions regarding store openings, closures, expansion, rationalization, mix of formats, capital expenditures authorization, etc. throughout the region.
• Provide input to the Group Director and Customer Experience Specialist (CES) Director regarding format and business unit strategy, budget, product assortment and other matters. Provide input into the development of operational standards as requested.
• Monitor the competitive environment in the assigned region and propose market-focused responses
  
  

Role Requirements:

• Operations experience with a solid working knowledge of store systems, profit and loss statements, processes, procedures.
• Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment and Sweda Mart)
• Retail leadership & management experience
• Strong interpersonal, problem solving and communication skills.
• 3-5 years of experience coaching, developing and managing in retail environment
• Extensive travel required
  
  

Key Measures (Performance Indicators):

• Achievement of sales and P&L targets for assigned stores
• Achievement of market share targets for assigned stores
• Achievement of comparable store growth targets
• Attainment of national operational standards on formal and informal audits or store operation
• Attainment of employee productivity, engagement, retention and development targets
• Systems Process Management – Service Now, ELM, SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart.
• LCL Operational Dashboard (OVP Scorecard) – PI Accuracy, Hole Count, Manual Orders, Shop Floor Walks, Planogram Compliance.
  
  

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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