Fitness Consultant

Organization Overview

At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts - shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels.

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life.

Role

As a Fitness Consultant, you are responsible for creating a safe, engaging and satisfying customer experience for users of Vivo. You will create and connect with our customers, community and employees in ways that are impactful in driving and advancing our cause. You will participate in re-imagining and evolving all aspects of the customer fitness baselines to bring our Gen H movement to life. You’ll engage with passion and be accountable to the team to deliver strong results and impact.

Hours: 8 hours and above

Availability: Closing shifts (Thursday 7:30 - 11:30pm and Sundays 3:30 - 7:30pm)

Reports to: Fitness & Training Manager

Responsibilities

• Build strong relationships with members, guests, and the community to identify their needs and co-create meaningful experiences.
• Conduct facility tours and orientations for new or prospective customers, including youth and adults, introducing them to all available programs and services.
• Greet all users with professionalism, providing guidance on facility rules and promoting respectful, inclusive behaviour.
• Respond to member feedback and concerns with empathy and professionalism, ensuring follow up when necessary.
• Deliver presentations or informal overviews of services, classes, and amenities to encourage participation and retention.
• Take the initiative to exceed customer expectations and foster a sense of belonging in the facility.
• Ensure Fitness areas are prepared and appropriately set up for scheduled classes, events or bookings.
• Collaborate with team members across departments to support membership retention, user satisfaction, and operational alignment.
• Monitor and review facility schedules (via Avocado) to ensure zone accuracy across fitness areas, gymnasiums, and meeting spaces. Report any discrepancies promptly.
• Provide support during events, rentals, and drop-in programs by managing setup, takedown, and equipment logistics.
• Maintain cleanliness and organization in all fitness zones, including the indoor park and fitness studios.
• Follow all disinfection and sanitation protocols across dryland training areas and studios.
• Conduct general maintenance checks and report equipment issues as needed.
• Serve as the first responder in case of accidents or incidents; administer first aid and complete required documentation (incident, occurrence, or witness reports).
• Educate members on safety protocols, theft prevention, and appropriate facility usage.
• Provide spotting assistance when necessary to ensure member safety.
• Support Security and Engagement Officers during escalated situations or emergencies.
• Provide cross-functional relief to other teams as needed to ensure seamless facility operations.
• Organize and maintain cleanliness in all equipment storage areas.
• Record and compile usage statistics and observations related to facility usage.
• Attend a minimum of four in-service trainings annually to remain current with safety procedures, customer service standards, and operational updates.
• Uphold a professional appearance and demeanor at all times while on shift.
• Perform other related duties as assigned to support the success of the facility and its members.
  
  

Qualifications

• High-energy individual with a positive attitude who thrives in a competitive and dynamic environment and is working toward, or has completed, a post-secondary education in Kinesiology or a related degree or diploma.
• Alberta Fitness Leadership Certification (AFLCA) or canfitpro (PTS) or equivalent is recommended.
• 2+ years’ experience in the fitness field.
• Past experience in a customer relations environment.
• Knowledge of fitness and ability to instruct and educate in a respectful manner.
• Excellent customer service, communication, problem solving, and ability to deal with conflict in a diplomatic manner will help ensure your success.
• Experience with Microsoft Office applications (Word, Excel, Outlook) and AVOCADO registration software.
• Must be able to lift up to 50lbs and assist in moving heavy sports equipment.
• Current Standard First Aid and CPR-C/AED certifications.
• A valid police information check for the Vulnerable Sector within the past 3 months.
  
  

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