L4 Digital Product (Senior Product Manager)

Description

About the Role

Join our dynamic Rating Team within the Billing Revenue Enablement organization, where you'll play a pivotal role in building foundational capabilities that drive business success across TELUS, Koodo, and Public Mobile. As a Senior Business Enablement lead, you'll be at the intersection of business strategy and technical execution, translating market demands into comprehensive end-to-end solutions.

Our team serves as the critical bridge between business requirements from Consumer and SMB teams and the technical capabilities needed to address diverse market challenges. You'll work directly with our internal customers including Consumer Mobility and Home Solutions and SMB teams to deliver innovative rating capabilities that support competitive positioning and customer retention.

Key Responsibilities

Strategic Product & Project Management

• Lead the development and execution of rating capabilities strategy aligned with corporate priorities and business objectives
• Manage multiple complex projects simultaneously while maintaining quality and timeline commitments
• Translate marketing demands and market problems into actionable technical requirements and solutions
• Prioritize initiatives using data-driven approaches, leveraging metrics, analytics, and business intelligence to inform decision-making
• Establish measurable targets for capability improvements and track performance against defined KPIs
  
  
  

Cross-Functional Leadership & Collaboration

• Build and maintain strong relationships across diverse organizational teams including Marketing, Digital, Customer Experience, Assisted Channels, Financing, Fraud, and Credit & Collections
• Orchestrate end-to-end capability development ensuring seamless integration across all touchpoints
• Collaborate with digital teams to design optimal customer experiences and with CX teams to develop agent support journeys and tools
• Facilitate alignment between technical teams and business stakeholders
  
  
  

Business Enablement & Requirements Management

• Partner with Marketing teams to develop solutions for mobility value propositions, competitive responses, and customer acquisition/retention capabilities
• Gather, analyze, and translate complex business requirements into technical specifications
• Ensure delivered capabilities can be effectively curated to address multiple use cases across our brand portfolio
• Drive creative solutions and innovative approaches to streamline enablement processes and improve operational efficiency
  
  
  

Technical & Operational Excellence

• Develop deep understanding of TELUS system architecture and rating ecosystem components
• Drive agile delivery methodologies and best practices across project teams
• Oversee end-to-end testing strategies and quality assurance processes
• Ensure operational readiness and support capabilities for new implementations
  
  
  

Performance Management & Continuous Improvement

• Design and implement measurement frameworks to assess capability performance and business impact
• Analyze results data to identify optimization opportunities and drive continuous improvement initiatives
• Provide insights and recommendations based on performance analytics to enhance future capability development
• Champion process innovation and efficiency improvements across the enablement lifecycle
  
  
  

Qualifications

Experience & Background

• 7+ years of experience in business enablement, product management, or similar strategic roles
• Proven track record in telecommunications, technology, or complex B2C environments
• Demonstrated success managing large-scale, cross-functional initiatives
• Experience working with technical teams and understanding system architecture concepts
• Strong background in data analysis, performance measurement, and metrics-driven decision making
  
  
  

Core Competencies

• Data-Driven Decision Making: Expert ability to leverage analytics, metrics, and business intelligence to inform prioritization and strategic decisions
• Performance Management: Proven experience establishing KPIs, measuring results, and setting improvement targets
• Process Innovation: Creative problem-solving skills with track record of streamlining operations and improving efficiency
• Project & Program Management: Expert-level skills in managing multiple concurrent projects with competing priorities
• Stakeholder Management: Exceptional ability to build relationships and influence across organizational boundaries
• Strategic Thinking: Strong analytical and critical thinking skills with ability to connect business strategy to tactical execution
• Agile Delivery: Deep familiarity with agile methodologies and iterative delivery approaches
• Technical Acumen: Ability to quickly learn complex technical concepts and communicate effectively with engineering teams
  
  
  

Essential Skills

• Analytics & Insights: Proficiency with data analysis tools and ability to translate data into actionable business insights
• Creative Problem-Solving: Innovative mindset with ability to identify and implement process improvements
• Outstanding communication and presentation skills for executive and technical audiences
• Strong problem-solving abilities with data-driven decision-making approach
• Excellent organizational skills with attention to detail in fast-paced environments
• Adaptability and resilience in managing changing priorities and ambiguous situations
• Customer-focused mindset with understanding of end-to-end customer journey implications
  
  
  

Preferred Qualifications

• Experience with business intelligence tools, analytics platforms, and performance dashboards
• Background in process improvement methodologies (Lean, Six Sigma, etc.)
• Track record of successfully implementing measurement frameworks and driving results-based improvements
  
  
  

What You'll Gain

• Opportunity to shape critical revenue-enabling capabilities across Canada's leading telecommunications brands
• Exposure to cutting-edge rating technologies and telecommunications infrastructure
• Leadership role in high-visibility projects with direct business impact
• Access to comprehensive data and analytics tools to drive evidence-based decision making
• Collaborative environment working with diverse, talented teams across the organization
• Professional development opportunities in both business strategy and technical domains
• Platform to innovate and implement creative solutions that improve organizational efficiency
  
  
  

Our Commitment

At TELUS, we're committed to creating an inclusive environment where diverse perspectives drive innovation. We offer competitive compensation, comprehensive benefits, and opportunities for continuous learning and career advancement.