Senior Fraud Examiner

Close Date

Company: CGL

Department: Audit Services

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Finance team aspires to create, enhance, and protect value for our organization and its stakeholders. Our knowledgeable team educates and influences the organization to make well-informed, risk-based decisions. We think innovatively and strategically to solve business problems and strive to move our business forward with practical, integrated processes and tools that ensure organizational success.

This role is responsible developing and using investigative techniques with the support of the Lead Fraud Examiner. The work involves advanced navigation of multiple internal systems, social media platforms, search engines, as well as other reports and data sources. This role is expected to assist with the review and triage of allegations of internal fraud and misconduct by employees, staff, or advisor staff referred to Audit Services or the investigation of internally generated indicators of potential fraud. The role will be expected to independently complete investigations of simple to moderate complexity including properly documenting tests and results, maintaining the chain of custody of evidence, performing or supporting interrogations of staff, and summarizing findings in memos or reports in support of management decisions. For more complex or highly sensitive investigations the Sr Fraud Examiner will support the Lead Fraud Examiner as required.

How You Will Create Impact

• Perform fraud investigations of simple to moderate complexity as required regardless of source (i.e., whistleblowing, client or vendor complaint, etc) based on appropriate evidence/information (this encompasses development of investigative plans, collection of evidence, conduct of interviews and documentation of findings.
• Support the Lead Fraud Examiner on more complex or highly sensitive investigations.
• Assist in the preparation of investigative reports for senior management, regulatory bodies, internal and external business contacts such as legal consultants, law enforcement, Audit and Finance Committee or the Board, provincial/federal regulators, external auditors.
• Make recommendations to improve internal controls (processes, practices and/or procedures) through written reports to management.
• Perform follow-up of agreed-upon control improvements.
• Assist with documenting and maintaining procedures for investigations. Assist with defining data requirements for fraud analytics including, defining tests and data requirements, using basic data analytics techniques, investigating results in source systems and refining tests for indicators of fraud.
• Use existing data to run tests to uncover and investigate outlier results.
• Assist with action plan follow-up and closure of action plans identified as part of investigations or fraud assessments.
• Tracking and generating statistics of proactive fraud testing performed for reporting purposes.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have 3-5 years of experience in General Investigations or related field.
• Post-secondary diploma in Police Foundations, Private and Public Investigations, and other investigation-related programs, or equivalent experience.
• Completion or enrollment in fraud-related courses or certifications. I.E. Wicklander Zulawski or other accredited Interview and Interrogation courses.
• Professional accounting, audit, fraud or insurance related certifications would be an asset.
• You have critical thinking skills, demonstrative time management abilities and strong communication skills.
• General understanding of business and fraud controls.
• Good understanding of fraud risks and common types of fraud.
• Strong understanding of investigative techniques.
  
  
  

What You Need To Know

• You will have direct contact with clients and service providers.
• You have a valid driver’s license and insurance and have your own vehicle or have access to one.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• Extended work hours (including evenings and weekends) may be required.
  
  
  

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.