End-User Support Specialist

IT Department

Mississauga, ON

Today is the day to boost your career! Pinchin is seeking an End-User Support Specialist to join the IT department in our Mississauga, ON Office.

Responsibilities

The End-User Support Specialist provides technical support to all Pinchin employees in an efficient and professional manner. Reporting to the Manager, IT Support, the primary functions, and responsibilities of the End-User Support Specialist include the following:

A Day in the life of an End-User Support Specialist at Pinchin:

• Configure and maintain all desktop and laptop equipment and applications.
• Resolve all hardware problems, maintaining and repairing desktop computers.
• Installation and troubleshooting of VPN connectivity for file and email access.
• General IT related troubleshooting and providing employees with related information and documentation as requested.
• Recommend, plan, and implement desktop hardware and software upgrades, as required.
• Maintain and monitor inventory of installation software licensing for all computers.
• Complete perpetual inventory of computer hardware and software per employee, per office.
• User account setup, configuration, and maintenance (including email distribution group setup, security permissions and personal director setup).
• Coordinate with department managers as to the purchase requirements for new employees.
• Lead by example and in accordance with Pinchin’s Core Values and desired culture.
• All other duties as assigned.
  
  

What You Bring To The Pinchin Team

• College graduate with considerable hands-on experience in Windows desktop operating systems as well as computer hardware and software systems
• Minimum of two years of experience in the maintenance of a computer system, including installation of software and hardware components
• Minimum of two years of experience in computer related administrative and troubleshooting functions
• Experience in communication requirements, including voice mail, cellular communication, E-Mail, internet access
• Excellent interpersonal skills and a sense of urgency
• Demonstrated business awareness
• Ability to plan and anticipate how external events and changes will impact area of work
• Excellent multi-tasking abilities, attention to detail, and commitment to follow through tasks to completion
• Current and valid driver’s license with sufficient insurance and access to a vehicle
  
  

What’s In It For You

Of course, we offer competitive salaries and great benefits, but what makes Pinchin stand out from the crowd? Above all else, we care about our employees and the world around us! Our employees enjoy tailored training, mentoring and career development programs. We have opportunities for community involvement including many environmental initiatives, a casual dress code, paid personal days, three weeks’ paid vacation to start, reimbursement for association membership dues, wellness spending account through corporate insurance, social activities, team building events, corporate hotel rates and much more! All of this and more in an inclusive, dynamic work environment! Take a look to see all Pinchin has to offer: Pinchin Benefits

Please note that our recruitment process may involve online testing, depending on the position. As an employee of Pinchin, you will be required by our clients to undergo security clearances and, periodically, drug and alcohol testing in order to gain access to certain job sites. We thank all applicants for their interest in a career at Pinchin however, only those selected to continue will be contacted.

• No agency phone calls please**
  
  

Why Pinchin?

At Pinchin, our employees are the heart of our business. If you’re ready to build on your communication and organizational skills, we have the resources and subject matter experts to support your career growth. We provide a dynamic and forward-thinking culture that is based on integrity, respect, social responsibility, and a passion for learning.

About Us

Pinchin Ltd. is a multidisciplinary consulting firm that provides a wide range of engineering, building sciences, geosciences, environmental, and occupational health, and safety solutions across Canada and the US. We are committed to employment practices that promote a diverse and inclusive work environment. If you require reasonable accommodation during any stage of the recruitment process, please inform us.

Working Together, Making Things Better