Office Experience Specialist

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

We’re looking for an Office Experience Specialist who is dedicated to creating a space for everyone at Relay to do their best and most fulfilling work. Our goal is ambitious, and we are growing the People team to achieve this vision and provide a world-class in-office experience for all Relayers. As a hybrid company, you will play a pivotal role in making the Toronto office a destination for the team. You will own our office operations to ensure the space is running efficiently, help plan and execute employee events, and foster a community of collaboration and connection for our team. Please note: This role requires you to be in our downtown Toronto office from Monday to Friday.

What You'll Be Doing

• Maintain seamless office operations to enable all teams to focus on driving Relay's mission
• Ensure team members have what they need to be productive, whether that’s a dedicated workspace, free-flowing coffee, delicious snacks, etc.
• Support the onboarding process for new hires by providing a warm welcome on their first day, preparing swag bags, setting up access cards, etc.
• Own the process for in-office event planning and help build our employer brand. This includes organizing office events, team off-sites, and Relay-hosted external events
• Manage vendor relationships to ensure the office space is well-serviced and maintained
• Assist in the expansion of our office space to accommodate our growing team
  
  

Who You Are

• You have 2+ years of experience and love creating an office environment that is energizing, allows for collaboration, and promotes productivity
• You are a clear, concise, and personable communicator both verbally and written
• You have excellent time management skills and the ability to multitask and prioritize multiple requests
• You have a keen eye for detail and thrive on solving problems
• You have strong organizational and project management skills
• You have a team-first mentality and are highly collaborative; you take opportunities to suggest improvements, learn from your fellow team members, and help out when needed
• You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty at times - we are a startup after all!
• You take pride in your work and have a “Get Stuff Done” attitude. No problem is too small and no project is too big for you to knock out of the park
  
  

Our Commitment To You

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• On-site work environment: we value meaningful collaboration and connection at our Toronto office, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
  
  

The Interview Process

• Stage 1: A 60-minute Google Meets video call with the Office Experience Lead
• Stage 2: A 45-minute in-person values interview with a member of our leadership team
• Stage 3: A take-home case study followed by a 60-minute in-person presentation to members of our People team
  
  

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
  
  

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important To Us

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.