25-26 Tenant Relations Worker (Part-Time) – Cordova House

The Tenant Relations Worker acts to ensure good tenant relations are maintained within the Cordova House site; this includes handling tenant enquiries and emergencies as well as facilitating access to the building. The incumbent also provides basic office support including sorting/distributing mail, answering phone calls and maintaining files.

EDUCATION/PREVIOUS WORK EXPERIENCE:

• High school diploma (Grade 12 equivalent) is required.
• One-year’s recent related experience within a supported housing or residential support setting is required.
• Level 1 Occupational First Aid certificate is required.
• WHMIS training is required.
• Non-Violent Crisis Intervention training is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively in English, both written and verbally.
• Demonstration of advanced interpersonal skills specific to the role.
• Awareness of appropriate client interaction standards and program confidentiality requirements.
• Ability to work under minimal supervision and act with a high degree of independent judgement, organizing work appropriately.
• Proven ability to work with a high degree of compassion, understanding and sensitivity.
• Ability to provide and receive constructive feedback.
• Proven ability to work in a stressful and changing work environment.
• Ability to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, addictions issues or may be living with HIV/AIDS and other life-limiting or life-threatening conditions.
• Physical ability to carry out the duties of the position, experience operating related equipment and ability to effectively use industrial grade cleaning products.