eCommerce Product Onboarding Coordinator (3 Month Contract)

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

The Ecommerce team is looking for an eCommerce Product Onboarding Coordinator for a 3 month contract to ensure Holt Renfrew’s digital product catalogue is presented to our customers with accuracy, consistency, and the luxury experience expected from our brand. Working closely with the Senior Manager, Ecommerce Operations, the Coordinator will support product onboarding workflows, ensuring all information and assets are collected, uploaded, and maintained in alignment with service level agreements (SLAs).

Specific Responsibilities include the following:

• Gather and validate all required product information, images, and online guidelines from vendors; follow up on missing or incorrect data to ensure completeness
• Coordinate the collection and upload of digital assets, ensuring timely delivery and compliance with Holt Renfrew standards
• Maintain product catalogue accuracy across all digital channels, ensuring congruency with in-store assortments
• Update and manage both manual and automated product information within SAP/Hybris and other related databases
• Track onboarding progress in alignment with the Ecommerce Operations onboarding tracker, ensuring all live products are properly reflected
• Support cross-functional partners including Copy, Translation, Merchandising, and Photo Studio by providing timely, accurate product data
• Monitor SLA adherence for onboarding workflows, escalating risks or delays as required
• Assist with special projects, product removals, and other operational initiatives as required
  
  

The ideal candidate:

Education & Experience

• Post-secondary degree in Business, Marketing, Communications, or related field, or equivalent work experience
• 1–3 years of experience in Ecommerce, Merchandising, or Digital Operations preferred
• Experience working with SAP/Hybris platforms is an asset
• Knowledge of luxury fashion categories an asset
  
  

Capabilities

• Highly organized and detail-oriented, with exceptional follow-up and time management skills
• Strong interpersonal skills; able to collaborate effectively with vendors and cross-functional teams
• Confident communicator with strong verbal and written skills
• Passionate about fashion, luxury retail, and the customer experience
• Proficient in Microsoft Excel, PowerPoint, and Google Analytics
• Demonstrates adaptability and problem-solving skills in a fast-paced environment
  
  

The measures of success:

• Accuracy, completeness, and timeliness of product onboarding.
• Consistent achievement of SLAs and support of launch deadlines.
• Contribution to Ecommerce sales objectives through optimized product presentation.
• Positive feedback from internal teams and vendor partners.
• Demonstrates the Holt Renfrew Brand Spirit through:
• Passion - Own it
• Excellence - Elevate every moment
• Warmth - Open to the world
• Unity - One team. One Holts
  

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.