Service Desk Lead
BC Pension Corporation
Date: 8 hours ago
City: Victoria, BC
Contract type: Full time
Classification: Information Systems R30
Reports to: Enduser IT Services Lead
Salary Range: $99,785.94 to $113,949.97 per annum (salary includes a 9.9% temporary market adjustment)
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.
We are seeking a Service Desk Lead to join our team in VICTORIA, British Columbia, Canada.
Are you a service-oriented IT leader who thrives in fast-paced, high-impact environments?
This is your opportunity to lead a team that plays a critical role in how BC Pension Corporation supports its people and delivers technology services.
You will oversee the delivery of all Service Desk functions. You will provide hands-on leadership across three core areas: IT operational support; team leadership, management, and technical expertise; and service improvement initiatives, ensuring a seamless and responsive experience for all users.
You’ll lead a team of internal experts and co-op students to manage incidents, service requests, and major IT events. You’ll bring structure and clarity to complex problems, and guide your team with confidence, empathy, and technical expertise.
In this role, you’ll apply your strong planning, communication, and problem-solving skills to drive service excellence and continuous improvement. You’ll collaborate across teams, contribute to projects, and ensure the Service Desk is ready to support new technologies and evolving business needs.
This is a great opportunity for someone who enjoys solving complex challenges, mentoring others, and making a tangible impact on how technology empowers people. At BC Pension Corporation, you’ll have the support, visibility, and tools to lead with purpose. We want to hear from you!
Work Model
This position is located in our Victoria, BC office and requires full-time on-campus presence. Additional requirements are determined by the role functions and operational needs of each business area.
Reports to: Enduser IT Services Lead
Salary Range: $99,785.94 to $113,949.97 per annum (salary includes a 9.9% temporary market adjustment)
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level.
We are seeking a Service Desk Lead to join our team in VICTORIA, British Columbia, Canada.
Are you a service-oriented IT leader who thrives in fast-paced, high-impact environments?
This is your opportunity to lead a team that plays a critical role in how BC Pension Corporation supports its people and delivers technology services.
You will oversee the delivery of all Service Desk functions. You will provide hands-on leadership across three core areas: IT operational support; team leadership, management, and technical expertise; and service improvement initiatives, ensuring a seamless and responsive experience for all users.
You’ll lead a team of internal experts and co-op students to manage incidents, service requests, and major IT events. You’ll bring structure and clarity to complex problems, and guide your team with confidence, empathy, and technical expertise.
In this role, you’ll apply your strong planning, communication, and problem-solving skills to drive service excellence and continuous improvement. You’ll collaborate across teams, contribute to projects, and ensure the Service Desk is ready to support new technologies and evolving business needs.
This is a great opportunity for someone who enjoys solving complex challenges, mentoring others, and making a tangible impact on how technology empowers people. At BC Pension Corporation, you’ll have the support, visibility, and tools to lead with purpose. We want to hear from you!
Work Model
This position is located in our Victoria, BC office and requires full-time on-campus presence. Additional requirements are determined by the role functions and operational needs of each business area.
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