OEM Account Manager/Modern Retail - Canada

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Canada OEM Account Manager, Modern Retail role requires a deep understanding of the Canadian automotive landscape, including tax regulations, compliance requirements, and OEM operational structures. This role manages both direct OEM programs and third-party managed programs for assigned accounts. This role is also responsible for the leadership across matrixed internal teams such as product and technology, customer support, billing and operations.

This role works closely with internal Product and Engineering teams and requires the ability to expertly navigate the technical components of each Canadian OEM program. The ideal candidate will serve as the voice of the customer within CDK, advocating for the unique needs of Canadian clients and ensuring those needs are reflected in program design and execution

Success in this role demands strong relationship management skills, deep knowledge of Canadian automotive tax regulations and compliance, and the ability to lead large-scale, high-impact initiatives tailored to the Canadian market.

The successful Canadian Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact Canadian projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results.

A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines, and budgets, and demonstrates a strong mastery of CDK processes and practices.

Location Requirement - Preferred location is ON, but open to anywhere in Canada

Candidate must reside in Canada and have direct experience in the Canadian automotive industry, including working with Canadian dealerships and/or OEM programs.

Client Management

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
• In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
• Facilitate presentation, communication, and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
• Helps in the negotiation of project resources, deliverables and cost
• Identifies new Canada OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK
  
  

Program Management

• Product & Technology: Act as a strategic partner to Product and Engineering teams, providing deep technical insight into Canadian OEM program requirements. Drive prioritization of new feature development and ensure timely resolution of defects, serving as a key advocate for Canadian client needs.
• SOW: manage new SOW and CR development, internal approvals, and execution
• Contractual obligations: ensure CDK compliance with client technical requirements
• Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
• Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
• Performance: provides program dashboards that provide quick, clear visibility of program status and performance
  
  

CDK Operations

• Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.
• Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
• Service: works with internal teams to develop, implement and maintain processes and program service levels
• Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
• Manage contract renewals for assigned programs
• Owns quarterly update of OEM Guidebooks for Field Sale
  
  

Qualifications

• 5+ years external Canadian automotive client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
• Experience working with Canadian OEM dealer retail programs
• 5-10 years software project, program, and/or engagement management
• Expert in Canadian automotive retail solutions and workflows
• Expert ability to navigate complex business environments to resolve customer requests and requirements
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage financials
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Ability to travel for in-person client meetings, team meetings and other ad-hoc requests into the Ontario area.
  
  

Preferred

• Knowledgeable on CDK applications
• PMP or other industry certification a plus
  
  

Education/Experience

• Bachelor’s or equivalent experience
  
  

Salary Range: $115,000 - $133,500 + Annual Target Bonus

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.