QA Manager (12 month contract)

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

The QA Manager will define the QA strategy, ensure high-quality releases, standardize testing processes, and drive continuous improvement across multiple enterprise systems. You will lead a team of QA Analysts performing both manual and automated testing across eCommerce platforms, ERP systems, and other enterprise applications. The QA team collaborates closely with developers, product managers, and project managers. You will leverage industry best practices and appropriate technologies to ensure quality and deliver a seamless customer experience.

About You

• Motivated self-starter, eager to learn and implement evolving best practices
• Passionate about the customer journey with the ability to think like the end user
• Methodical and thorough, with exceptional attention to detail
• Effective communicator with tact and diplomacy
• Curious and constantly seeking ways to improve processes and quality
  
  
  

Responsibilities

• Lead, coach, and mentor a team of QA Analysts, supporting career development
• Recommend innovative approaches to automate testing and reduce manual effort
• Establish metrics and reporting to track quality trends, defect leakage, and release readiness
• Design, maintain, and execute test plans, cycles, and cases to ensure consistent, high-quality product delivery, including functional and regression testing
• Participate in static and dynamic testing to enable early bug/defect identification
• Collaborate with Product Management, Designers, and Developers during kickoffs, design reviews, and testing to ensure clear understanding of requirements
• Reproduce, document, and track issues, identifying high-risk areas to improve test coverage
• Perform ad-hoc testing for quick fixes and priority deployments
• Support UAT with business stakeholders and collaborate on joint testing initiatives to ensure high-quality releases
  
  
  

Qualifications

• Minimum 5 years of QA experience, particularly on eCommerce platforms
• Experience coaching and mentoring QA teams or individuals
• Strong understanding of software QA methodologies, tools, and processes
• Experience writing and executing test plans, cycles, and cases for web applications
• Skilled in regression testing
• Knowledge of responsive design and mobile-first websites, including cross-browser and multi-device testing
• Strong attention to detail
• Excellent written and verbal communication skills
• Strong problem-solving, analytical, and troubleshooting abilities
• Experience with automation tools such as Selenium, Cypress, or similar (an asset)
• Experience with QA tools like JIRA, TestRail, Zephyr, or similar (an asset)
• Adaptable, quick learner, team player with a positive attitude
  
  
  

How We Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.