IT Application Systems Analyst

The Opportunity:

The City of Red Deer is seeking an IT Application Systems Analyst to fill a permanent full-time position. This role will provide pivotal Tier 1 and Tier 2 support in a dynamic, customer-focused setting, handling the maintenance and development of enterprise-class business applications. Each day offers diverse challenges and learning opportunities. As an IT Application Systems Analyst, you will be instrumental in process improvement and delivering exceptional front-line customer service. Your role will also involve active participation in IT projects aimed at enhancing our line of business application delivery. Ideal for those who enjoy a varied, collaborative environment, want to be part of an energetic team, and are eager to positively impact our citizens' lives through:

• Business application support and maintenance
• Development and integration of business applications
• Support client business units in their use of business applications
• Participation and/or management of information technology projects
• Database support and administration
• Information Technology Administration

This position plays a key role in supporting the core IT functions of Requirements Gathering, Application Maintenance, Application Development Quality, Application Security, Application Integration, Business Intelligence and Reporting, Business Analysis, Project Management, and Innovation.

As our preferred candidate, you will have:

• Must have a recognized 2-year Technical Computer Systems diploma or equivalent combination of education and experience
• Must have 3 years’ experience in a comparable position:
• • working with Microsoft operating systems, network products and desktop products
  • working in a medium sized networked environment
  • setting up hardware and software systems
  • performing maintenance and support on software and/or hardware systems
  • with at least 1 year experience programming, developing, implementing or maintaining application systems in a medium sized organization.
  • with at least 1 year experience supporting medium to large scale purchased business applications
  • with a working knowledge of enterprise class database management systems
• Preferred additional experience:
• • providing technical, application or user training
  • working with Microsoft M365 products, including business intelligence and reporting tools
  • working with financial, scheduling, registration, dispatching, and/or work management application systems
  • providing applications support in a Microsoft SQL Server environment
• Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology staff, end-user department personnel and outside vendors and consultants
  
• Must have the ability to work with limited supervision
  
• Must have the ability to work in a demanding and frequently stressful environment
  
• Must have excellent verbal and written communication skills
  
• Must be available to perform after hours call out duties on a scheduled basis
  
• Must have valid driver’s license and be able to perform field service calls

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$36.99 to $55.73 per hour

Hours of Work:

75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.

Additional Information:

The location of work is onsite at City Hall and other City Facilities.