Guest Services Team Lead

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a dedicated Guest Services Team Lead to join the team.

Position Responsibilities

You set the stage for the Community Knowledge Campus's first impression and ongoing commitment to service excellence. The exceptional service and informative details regarding Community Knowledge Campus offerings including memberships and programming opportunities to all guests and members are of utmost importance for your role. Your role requires extended periods of time on your feet. Other physical tasks may include laundry, receiving shipments, restocking shelves, and cleaning.

• Anticipate and personalize service for each guest creating an exceptional, safe and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit and credit cards.
• Ensure the Community Knowledge Campus (CKC) guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership or program opportunities through genuine curiosity, knowledge and engagement of guests. Presenting what will best serve the individual needs of our guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling and a genuine interest in each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family friendly and community focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Qualifications

• A natural communicator with a genuinely positive and empathetic personality.
• Proven experience in the customer service industry, with no less than 2 years' experience in a guest facing role.
• Demonstrated proficiency with computers, and recent experience working with a Windows based software environment.
• Proven proficiency and accuracy in cash handling and reconciliation is necessary.
• Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
• An ability to multitask in a fast paced, time-sensitive environment.
• An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
• A professional, well groomed appearance, able to represent the Community Knowledge Campus (CKC) and City of Grande Prairie brand to our guests and team mates.
• Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
• A clean Criminal Record Check.
• A valid First Aid Certification.

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary range of $29.88 to $38.65 as per hour as per the Out-of-Scope Agreement

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

1. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.

2. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.

• This posting may be used to fill future vacancies in this position.
• This posting may be used to fill more than one position.
• This posting will be open until a suitable candidate(s) is/are found.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.