Customer Success Specialist

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, Canada)

https://auctria.com

Love helping people? Passionate about nonprofits? Join our team!

Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

What You’ll Do

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team
  
  

What You Bring

• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills
• Comfortable with Excel and basic web design
• Strong attention to detail and organization
• Eligible to work in Canada with fluent English
  
  

Bonus Points For

• Experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant
• Remote work experience & self-starter mentality
  
  

Schedule

Choose between:

• 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM PT)
• 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM PT)
  
  

First Test

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good?

Apply now and grow with Auctria.