Director, Wealth Operations

Permanent Full Time

We are looking for a Director, Wealth Operations to support our Individual Wealth (IW) business.

Reporting to the VP, Wealth Operations, Canada Operations, you will be responsible for building and continuously developing a high-performing team that supports the Individual Wealth business by delivering exceptional administrative services and consistently meeting established performance standards for all Individual Wealth customers.

We are seeking a strategic and results-oriented leader to oversee a complex portfolio of Individual Wealth operations, specifically within the manufacturing domain for Segregated Funds, Guaranteed Investment Options (GIOs), and Annuities. This role is responsible for ensuring operational alignment with enterprise objectives and driving measurable business outcomes. The successful candidate will translate organizational strategy into actionable plans, foster a high-performance culture, and provide strategic oversight across multiple functions. As a trusted advisor to senior leadership, this individual will focus on execution excellence, performance management, and continuous improvement.

What You Will Do

• Strategic Oversight
  
  

You will provide strategic oversight by translating enterprise strategy into departmental plans and initiatives. You will monitor progress against key performance indicators and adjust priorities to respond to emerging opportunities or risks. This role requires fostering strategic thinking and ensuring cross-functional alignment, while serving as a key advisor to senior leadership on planning, execution, and organizational impact.

• Execution & Team Leadership
  
  

You will lead teams to deliver results by setting clear priorities, managing resources effectively, and driving operational excellence. You will cultivate a high-performance culture through collaboration, talent development, and accountability. Ensuring departmental goals are aligned with broader enterprise objectives is central to this responsibility.

• Reporting & Decision Support
  
  

You will synthesize and communicate the progress of portfolio initiatives, articulating the value at stake and strategic options. You will monitor industry trends to identify new opportunities and define success metrics that drive continuous, measurable improvement. This includes integrating value assessments and data into planning and finance processes to support informed decision-making.

• Performance Management
  
  

You will establish and sustain a high-performance culture by aligning team and individual goals with strategic priorities. You will monitor outcomes using data-driven insights, provide timely feedback, support professional development, and address performance gaps. Continuous improvement will be a key focus to optimize team effectiveness and deliver measurable results.

• Risk, Compliance & Quality Assurance
  
  

You will ensure compliance with internal policies, industry regulations, and quality standards. You will proactively identify and mitigate operational risks to safeguard business continuity and uphold the organization’s reputation.

What you will bring:

• 8–10 years of industry experience, including a minimum of 5 years in a leadership capacity
• Industry-related education is considered an asset (e.g., IFIC, CEBS, RPA, Securities)
• Strong working knowledge of current product offerings and applicable legislative and audit requirements
• Deep understanding of systems, processes, and digital tools used by both staff and customers
• Proven success in leading diverse, high-performing teams within an inclusive environment to achieve exceptional business outcomes
• Demonstrated commitment to superior customer service, with a focus on operational efficiency and cost-effectiveness
• Experience applying process improvement methodologies to drive meaningful change and establish best practices
• Skilled in change management and championing organizational transformation
• Exceptional communication skills with both internal and external stakeholders
• Ability to coach and lead teams through ambiguity and change
• Track record of setting clear goals, measuring performance, and coaching staff to achieve career growth and development opportunities
• Market-leading service experience for customers ensuring timely, accurate and compliant administration.
• Act as a talent magnet, attracting and retaining talent to maintain a high-performing team.
  
  

The base salary for this position is between $92,100 - $170,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.