Operational Excellence Manager

About Chard

Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With projects across Metro Vancouver and Greater Victoria, we specialize in residential and commercial communities, from purpose-built rentals and market condominiums to affordable homeownership, strata commercial, and hotel developments. We’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space.

Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the communities we create and the Residents we serve.

Why We Exist

At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.

Where We're Headed

Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.

How We Work

Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.

Our Values

• Community – We put our Residents and our team at the heart of every decision.
• No Ego – We value effort and humility over flashiness.
• Service – We provide exceptional service in every interaction.
• Integrity – We operate with honesty and transparency.

The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging

What This Role Is All About

At Chard, we believe efficiency and clarity power great outcomes. The Operational Excellence Manager is at the heart of that mission; designing, implementing, and continuously improving the processes that keep our teams aligned and our projects moving. This role partners across Development, Construction, Property Management, Asset Management, Leasing, Finance, and Legal to create consistency, compliance, and momentum. You’ll be the champion of operational standards, ensuring our people have the tools, systems, and structure they need to succeed.

What You’ll Be Doing

Define Core Processes & Standards

·      Develop and maintain a clear, company-wide process framework and documentation standards.

·      Set and update operational standards in line with company goals and industry best practices.

·      Benchmark and apply AI-driven solutions to create, manage, and improve SOPs.

Analyze & Improve Business Processes

·      Map and analyze existing workflows to uncover inefficiencies and opportunities.

·      Collaborate with teams to define KPIs and dashboards that track effectiveness.

·      Conduct cost-benefit analyses and model outcomes for proposed changes.

·      Regularly review processes with stakeholders to keep pace with business needs, technology, and market trends.

Champion Continuous Improvement & Collaboration

·      Facilitate adoption of new processes through change management and training.

·      Drive efficiencies across both head office and site-based operations.

·      Partner with leaders to ensure processes align with strategic objectives.

·      Work with People & Culture to embed and maintain procedures in the LMS.

Lead Documentation & Communication

·      Develop and manage a comprehensive internal procedures library.

·      Deliver training sessions for new hires and updates for existing staff.

·      Create templates to ensure consistency across teams.

·      Support adoption of new technology through training and change management.

Ensure Compliance & Quality Assurance

·      Align processes with internal standards and regulatory requirements.

·      Support audits and risk assessments tied to procedural adherence.

·      Track changes, maintain version control, and ensure documentation is always current.

What You’ll Bring

·      Bachelor’s degree in Business Administration, Real Estate, Operations Management, or related field is an asset, but not required

·      3+ years of experience in process improvement, operations coordination, or administration, ideally within real estate or property management.

·      Understanding of development and property management workflows.

·      Proficiency with documentation and workflow platforms (e.g., Microsoft Office, Notion, Confluence, SharePoint).

·      Proven ability to train, mentor, and influence cross-functional teams.

·      Familiarity with Lean, Six Sigma, or similar methodologies (an asset).

Who You Are

·      A natural systems-thinker who thrives on bringing order to complexity.

·      Comfortable engaging with cross-functional leaders and influencing adoption of new practices.

·      A strong communicator who can translate procedures into practical tools for teams.

·      Detail-oriented but always focused on the bigger picture of efficiency and alignment.

How We Invest In You

At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.

·      Competitive salary and bonus plans aligned with market benchmarks and your experience.

·      Extended health and dental coverage as well as a health spending account to support what you need the most

·      Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy

·      A clear commitment to internal mobility - we love to promote from within

·      A values-driven workplace rooted in trust, transparency, and teamwork

·      A supportive team that has your back when things get busy - or when you need a breather

The salary range for this role is $100,000 - $120,000 based on candidate experience.