IT Support Analyst - Contract

Job Title

IT Support Analyst - Contract

Vacancy No

VN8677

Company Name

Compugen Inc

Work Location

Toronto, ON

Base Pay Range

To be discussed during the recruitment process

Job Details

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are looking for an experienced IT Support Analyst to provide technical support, manage incidents, and contribute to IT service delivery in a fast-paced environment. The ideal candidate will bring strong Office 365 expertise, knowledge of ITIL best practices, and the ability to lead small projects or initiatives. This role requires excellent problem-solving, communication, and collaboration skills to bridge technical teams, business users, and stakeholders.

Key Responsibilities:

• Provide first- and second-line support for end users across Office 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).

• Monitor, log, and resolve incidents in alignment with ITIL processes, ensuring SLA adherence and high customer satisfaction.

• Escalate complex issues to appropriate technical teams while maintaining clear communication with end users.

• Manage service requests, user account administration, and access/permissions across IT systems.

• Lead and coordinate small IT projects, including upgrades, deployments, and process improvement initiatives.

• Document troubleshooting steps, solutions, and knowledge base articles for continuous improvement.

• Collaborate with stakeholders to identify recurring issues, recommend solutions, and support problem management activities.

• Support IT governance and compliance requirements by following ITIL and organizational standards.

Skills & Qualifications:

• 3–5+ years of IT support experience in a corporate environment.

• Strong hands-on experience with Microsoft Office 365 administration and troubleshooting.

• Solid understanding of ITIL processes, including incident, request, and problem management.

• Experience leading or coordinating IT-related projects or initiatives.

• Excellent communication, customer service, and stakeholder management skills.

• Strong analytical and troubleshooting abilities in desktop, network, and application support.

• ITIL v3/v4 Foundation certification.

• Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent certification.

• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).

• Knowledge of Active Directory, Exchange, or basic networking principles.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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