SPA SUPERVISOR

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented Spa Supervisor to join our team at Orrin Spa on a full-time basis.

Job responsibilities include, but are not limited to, the following:

• With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of Supervising our Spa & Health Club operations, maximizing the balance between Colleague, Guest and Owner’s satisfaction.
• Welcome and greet guests and provide information about the facilities, services and promotions.
• Create a positive first and last impression for our Spa guests.
• Open and/or close the Spa on a daily basis, supporting the Spa & Health Club Manager in daily task assignments.
• Supervise the day-to-day administration of Spa Consultants and the overall Spa & Health Club areas, in the absence of the Spa & Health Club Manager.
• Spa administration will include: preparation of treatment schedules, confirmation of guest appointments, managing of a cash float, settling daily accounts and processing retail sales, etc.
• Under the direction of the Spa & Health Club Manager, prepare Standard Operating Procedures related to the administration and reservation processes for our Spa Consultants.
• Manage guest records including recording important and confidential guest information such as special occasions, unique preferences and allergies.
• Receive and respond to telephone/email inquiries and book appointments in a timely, accurate and professional manner.
• Complete the initial spa consultation and inform guests of Spa Facilities available for access before and after their treatment.
• Accurately communicate the cancellation policy to guests.
• Successfully promote and sell all available services, products and therapies
• Manage the retail merchandising at the spa lounge.
• Manage inventory and stock levels - maintaining par levels, ordering/receiving supplies and inventory on a regular basis.
• Ensure the Spa Lounge and Lobby Area is maintained to impeccable standards of cleanliness, safety and hygiene.
• Inspect guest facilities in the Spa and Health Club (including locker rooms, fitness facilities and pool areas) to ensure guest satisfaction.
• Warmly interact with guests to develop and maintain emotional connection, actively seek feedback regarding the guest experience, treatments and services offered at the Spa with a goal to build business through positive relationships with guests.
• Communicate any pertinent information to Colleagues and Management, as appropriate.
• Maintain excellent knowledge of all treatments and products provided in the Spa.
• Inform the Security Department of any incident that may impact Guests or Colleagues.
• Ensure compliance to all hotel policies, programs and core practices.
• Undertake other ad hoc work-related responsibilities, as required.

Hourly wage is at $30.53.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Previous experience working in a luxury spa environment or hotel Front Desk is preferred.
• Enhanced and well-developed guest service, administrative and organizational skills are required.
• Familiarity with luxury spa standards with Forbes and AAA is an asset
• This role requires enhanced analytical and administrative skills - a keen eye for detail is required.
• Proficiency with Microsoft Office and familiarity with Book4Time reservation system is an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.