Crime Prevention/Victim Services Caseworker

Crime Prevention/Victim Services Caseworker

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Overview

This position works in partnership with the RCMP to provide Crisis Intervention to victims of crime as mandated by the Provincial Victims of Crime Act. This position is responsible for providing information, assistance and support both in-person and on the telephone to victims of a variety of trauma cases.

Examples of key responsibilities include, but are not limited to:

• Provide emotional support and factual information to victims of trauma.
• Assess client short- and long-term safety needs.
• Liaise with a variety of internal and external contacts including the client, Crown Counsel and RCMP Members regarding the status of investigations.
• Accompany victims to Court and explaining the criminal justice system.
• Manage case load by providing support and follow-up to clients
• Access PRIME for client information and JUSTIN to retrieve court information.
• Prepare written and statistical reports to meet RCMP standards.
• Assisting in quality assurance through verifying the accuracy of other team members file work.
• Provide mentorship, direction and training to crisis workers.
• Provide administrative support to the Victim Services program including, but not limited to, the preparation of reports, mail outs, maintenance of court database, ordering and managing supplies, development of new brochures, researching current related material to support the program.
• Perform other duties as required.

Knowledge, Skills & Abilities:

• Knowledge of the City of Richmond’s policies, practices and procedures.
• Knowledge of Criminal Law and Civil Law as it relates to the position.
• Knowledge of the Criminal Justice System in order to converse with Crown Prosecutors and Crown Administration on cases. Knowledge of the Criminal Justice System and Court room proceedings and terminology.
• Knowledge of the objectives and procedures related to the Crime Prevention/Victim Services Section.
• Ability to apply training to identify and estimate the risk level of trauma victims, provide support and access the appropriate referral agencies.
• Ability to communicate technical and specialized information effectively and customize communication as appropriate to the audience.
• Ability to assist in the coordination of public outreach activities and to liaise with various internal and external customers.
• Ability to maintain effective working relationships with a variety of internal and external contacts.
• Ability to work in a fast-paced environment and demonstrate flexibility to adjusting workload changes.
• Ability to monitor and review files and correspondence for accuracy, completeness and conformance to established policies and procedures.
• Ability to organize and maintain files, records and statistics.
• Skill in the operation of equipment used in the work and software programs such as MS Office (Word, Excel, Outlook), VSIS RCMP client data base, Police Record System (PRIME), Criminal Justice Computer System (JUSTIN) and REDMS or similar records management system.
• Ability to obtain and maintain an RCMP enhanced security clearance.

Qualifications and Experience:

• Completion of Grade 12 or equivalent plus up to one (1) year of post-secondary course work in Victim Services or other related field such as psychology, social work, or criminology.
• A minimum of two (2) years related experience, preferably in a municipal environment
• An equivalent combination of training and experience may be considered.
• Valid Class 5 Driver's License for the Province of British Columbia with a safe driving record.
• RCMP police-based victim services operational experience would be considered an asset
• Experience working with the VSIS RCMP client data base would be considered an asset.

Working Conditions:

The work is variable and requires routine visual concentration, mental concentration and manual dexterity when working with victims of trauma. Providing emotional support and listening to victims requires prolonged periods of active listening and focus.

Additional Information:

Employee Group: CUPE Local 718
Position Status: Regular Full-Time
Duration of Appointment: N/A
Salary Range: $36.92 to $43.46
Hours of Work: Flex Blocking
Application Posted: 9/23/25
External Closing Date: 10/7/25
PCC#: 420