Switchboard Operator

Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.

Qualifications / Skills / Abilities:

Required

• High School Diploma and relevant business office experience and/or equivalent business education
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Availability to work all shifts
• Experience working on a switchboard preferred
• Knowledge of Microsoft Office applications Word (to be tested)
• Typing speed of 30 wpm (to be tested)
• Ability to understand verbal and written instructions
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes