Personal Relationship Manager - Stratford

Career Opportunity

Join Libro Credit Union as a Personal Relationship Manager in Stratford

At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow.

As a Certified B Corporation, we use business as a force for good. That means:

• Empowering people to live their most fulfilled lives.
• Supporting businesses and communities to thrive.
• Caring for the planet and economic growth through sustainable practices.
  
  

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

The Personal Relationship Manager (PRM) is a key role within Libro Credit Union, responsible for managing and growing a portfolio of high-value Owners with complex financial needs. The PRM serves as a dedicated, single point of contact, providing comprehensive financial solutions across lending, day-to-day banking, and advisory services, and investments including Aviso wealth solutions. 

This role requires a deep understanding of personal financial management, business development, and relationship management. The PRM proactively builds and deepens long-term Owner relationships, driving portfolio growth through exceptional service, tailored financial advice, and the consolidation of financial services.

The role also involves collaborating with internal specialists to address complex Owner needs, ensuring a seamless and integrated financial experience. 

The Role

• Manage a defined portfolio of high-value and high-potential Owners, acting as the primary point of contact for their financial needs.
• Provide expert-level financial advice and solutions, including personal lending, home equity lines of credit, mortgages, day-to-day banking, and investment transactions.
• Proactively identify opportunities to consolidate financial services, driving Owner loyalty and long-term value.
• Deliver personalized, solutions-based financial advice tailored to meet the unique needs of high-value Owners engaging specialists when Owner needs require advanced expertise.
• Consistently identify internal opportunities within the branch portfolio to grow investment, lending, and deposit balances.
• Engage in targeted outbound business development efforts to attract new high-value Owners.
• Maintain a clear understanding of Libro’s financial products and services, identifying cross-sell and up-sell opportunities to maximize Owner value.
• Provide mutual fund investment advice directly to Owners within the portfolio, ensuring alignment with their financial goals referring complex planning needs to Financial Planners as appropriate.
• Champion a consolidated financial services approach by integrating banking, lending, and investment solutions for high-value Owners.
  
  

What We’re Looking For

• Do you have a passion that aligns with Libro’s Purpose? We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Do you display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset?
• Do you have a Diploma or Bachelor's degree in business, finance, or a related field?
• Do you have your Mutual Funds License?
• Do you have 3+ years of experience in personal banking, relationship management, lending, and financial advisory?
• Do you have experience in portfolio growth, business development, financial services consolidation and managing complex financial needs for high-value clients?
  
  

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

• Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
• Generous vacation time. 
• Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.  
• Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services. 
• We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
• If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!
  
  

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at [email protected] any time during the recruitment process to let us know what supports you may need to be successful.