Retail Administrator
Specsavers
Date: 6 hours ago
City: Burnaby, BC
Contract type: Contractor
Term: This a contract role planned to continue until the end of February 2026.
Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 16th globally by Great Place to Work, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
As the Retail Administrator, you will provide dedicated administrative support to the Retail team, particularly for Concession stores. Reporting to the Director of Retail Performance, this role is pivotal in ensuring seamless day-to-day operations and provides an outstanding onboarding experience for new team members.
This role centralises activities such as onboarding, payroll administration, scheduling, expenses, and troubleshooting access issues that would ordinarily be undertaken by a Partner with the intention of streamlining processes, reduce operational risk, and lighten the administrative burden on Store Managers and the Retail Support Team.
Key Responsibilities
Speccies’ Benefits
Our Hybrid Work Model
Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience.
Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 16th globally by Great Place to Work, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
What You’ll Do
As the Retail Administrator, you will provide dedicated administrative support to the Retail team, particularly for Concession stores. Reporting to the Director of Retail Performance, this role is pivotal in ensuring seamless day-to-day operations and provides an outstanding onboarding experience for new team members.
This role centralises activities such as onboarding, payroll administration, scheduling, expenses, and troubleshooting access issues that would ordinarily be undertaken by a Partner with the intention of streamlining processes, reduce operational risk, and lighten the administrative burden on Store Managers and the Retail Support Team.
Key Responsibilities
- Timely Communication of Credentials: Ensure new joiners receive their login credentials promptly, facilitating immediate access to essential systems and resources.
- Onboarding Experience: Welcome new team members, ensuring their initial interactions with Specsavers are positive. The administrator will guarantee access to all necessary training and onboarding materials.
- Training Coordination: Inform new joiners of their start date, as well as relevant training dates and venues.
- Functional Line Management: Act as the functional line manager for teams in Partnerless stores.
- Troubleshooting Access Issues: Provide support for login and access problems, ensuring quick resolution.
- Payroll Administration: Complete fortnightly payroll signoffs and serve as an intermediary between Partnerless stores and the payroll team.
- Leave Management: Oversee the management of leave requests, including sickness and vacation, for team members.
- Store Scheduling Support: Assist the relevant RRM in managing store scheduling. The RRM, in collaboration with the store manager, will develop the schedule, while the administrator ensures all changes are recorded and appropriate alternatives are provided when necessary.
- Team Member Allocation: Manage cross charging and borrowing of team members from other locations as required.
- Expense Approvals: Approve expenses for team members in Partnerless stores.
- Ad Hoc Support: Provide additional support typically handled by the Partner in a Joint Venture store.
- Partner Support Desk Support: As call volumes increase, offer additional assistance to the PSD.
- Experience in retail operations or customer service.
- Strong communication skills (verbal and written).
- High level of interpersonal skills with the ability to build relationships across departments.
- Strong organizational and time management skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Strong customer service orientation and problem-solving mindset.
- Knowledge of the optical industry or franchise operations is ideal.
- Experience working in a fast-paced, multi-stakeholder environment.
Speccies’ Benefits
- 3 weeks of vacation
- Quarterly performance bonus
- Team and company social events
- Collaborative: We work together as one Specsavers to deliver our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
Our Hybrid Work Model
Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.
Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience.
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