Director, Transport

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About The Role 

The Director, Transport will own the Transport Management System (TMS) program and day-to-day transport operations (roadside, tow, relocations, swaps, station/shop moves). This role converts strategy into execution: harmonized processes, tight supplier governance, and a tech-enabled operation that improves client outcomes and margin.

What you’ll do 

Strategy & Operational Model

• Stand up the Transport COE: governance, policy, tiering, SLAs, pricing guardrails, exception management, and KPI cadence across all business lines.
• Build regional operating plans (US & Canada) for surge markets; own the enterprise coverage map (shops, storage, lanes) and contingency routing.
  
  

Technology & Data

• Serve as business owner for Element’s TMS: roadmap, requirements, prioritization, and release management; own the MVP → Scale trajectory.
• Deliver integrations: Maintenance & Collision (timestamps/status), priority transporters, internal systems (ordering, remarketing, maintenance, collision).
• Stand up status/ETA fabric (event model, milestone timestamps, digital proof, images) and dashboards (cycle time, success rate, exceptions, revenue yield).
• Drive automation: rules/policy-as-code, smart vendor selection, auto-create orders from upstream systems, and API-first partner model.
• Ensure platform security, data privacy, and auditability. 
  
  

Supplier network & Commercials

• Design and run a tiered supplier program (preferred, regional, specialty); negotiate economics, rebates/commissions, SLAs, and data obligations.
• Institute scorecards (coverage, cycle time, acceptance, damage, client feedback), QBRs, and corrective action plans.
• Eliminate conflicting third-party models; enforce network standards and branding.
  
  

Operational Excellence

• Centralize dispatch & scheduling with standard work; launch an interim manual scheduling pod to create “base hits” while APIs come online.
• Embed boots-on-the-ground escalation (with FPS/field teams) in tough markets; clear backlogs with “surge cells.”
• Implement Lean/Kaizen, capacity planning, and workforce management to drive throughput without adding headcount.
  
  

Change Leadership & Stakeholder Management

• Align leaders across Maintenance, Collision, Remarketing, T&R, FPS on roles, RACI, and adoption.
• Run structured change: communications, training, playbooks, and success metrics; champion client-first outcomes.
• Serve as executive voice on transport with key accounts; support solution design in pursuits and renewals.
  
  

People Leadership & Talent Development

• Lead a large department across US/CA/MX; build scalable org structures and succession
• Build organizational structures that scale effectively while aligning with strategic priorities.
• Foster a culture of accountability, inclusivity, safety, and customer centricity.
• Attract, develop, and retain top talent, while promoting DEI and ESG values.
• Provide leadership continuity, succession planning, and workforce strategies aligned with long-term business needs.
  
  

Basic Qualifications

• 12–15+ years leading large, multi-region operations and technology-led programs (PMO/consulting/IT product delivery).
• Direct ownership of a $150M+ spend category or equivalent programs.
• Proven delivery of a complex platform rollout (e.g., TMS/Dispatch/MRO) with API integrations and measurable OPEX/throughput gains.
• People leadership: built and led teams of 20–50+, including managers; performance culture and change management.
• Vendor management & commercial acumen: network design, negotiation, SLAs, and QBRs.
• Data & analytics fluency: cycle-time measurement, funnel analytics, dashboards, and actioned insights.
• PMP (or PM experience) and deep Agile/SAFe program experience; Lean/Six Sigma (Green/Black Belt) a plus.
• Bachelor’s degree required, MBA or STEM master’s preferred.
• Experience in Fleet management, auto services, or last-mile logistics
  
  

Preferred Qualifications 

• Education: Bachelor’s Degree preferred
  
  

Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026

The base salary range for this position is $133,400 - $183,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s In It For You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
  
  

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.