Director | Support Services

Who are we looking for:

Are you looking for a new and rewarding leadership challenge in healthcare? Interior Health has an exciting opportunity for Director Support Services IH South. We are looking for people who want to make a difference in the communities in which they live, work and play. Relocation allowance may be provided, apply today to join our amazing team.

Some of the benefits of joining Interior Health:

• An attractive remuneration package
• Excellent career prospects
• Employee & Family Assistance Programs
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• Relocation Allowance may be provided

Salary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:

The Director, Support Services is responsible for ensuring the efficient and effective delivery of Food and Environmental Services throughout the Health Service Area. The Director will also work closely with internal and external partners to ensure the delivery of Laundry Services aligns with Interior Health (IH) expectations and is supported, where applicable, by programs throughout the Health Service Areas.

The Director is responsible for the overall planning, management, organization, and evaluation of all functions (including staffing, supplies, and operating budgets) for Food, Environmental Services, Waste Management/Recycling, and Non-Contract Laundry Operations.

The Director works in close collaboration with local Administrators, and other departments throughout their region to ensure Support Services are aligned with other IH programs and services.

What will you work on:

• Manages and oversees Food and Environmental Services by planning, coordinating, monitoring, implementing, and evaluating all aspects of Food and Environmental Services based on the operational needs throughout the Health Service Areas.

• Ensures appropriate oversight for the service management component for laundry services and provides strong linkage between clinical services, IH contract management, and the service provider.

• Ensures a safe working environment for all staff within the portfolio.

• Is accountable for the annual operating budgets for all areas of responsibility and develops and implements adequate controls of approved budgets, including monitoring the budget, identifying variances, and taking corrective action in order to maintain a balanced budget.

• Identifies and leads strategies around recruitment and retention, the reduction of overtime, and monitoring of sick time throughout the portfolio.

• Provides leadership and direction to designated team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building, performance and talent management, and recruitment). Maintains a good working knowledge of relevant collective agreements and provides direction and leadership under the current terms and conditions of the collective agreement.

• Provides leadership and input for operational practice by seeking out and identifying best practice in service delivery and ensuring that procedures and policies developed by the organization reflect standardization and best practice and, once complete, are communicated and implemented throughout the Health Service Areas.

• Leads projects and initiatives across the Support Services portfolio.

• Consciously creates a workplace culture that is consistent with the overall organization’s culture of “Every Person Matters” and emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Ensures safe and quality service is delivered, all the while ensuring cost efficiency, consistency, and standardization is achieved.

• Provides oversight to the administrative support activities within Support Services by ensuring workflows are organized and priorities are determined to meet the needs and requirements of the Health Service Areas.

• Provides direction and leadership towards a safe and healthy workplace for patients/clients and staff and ensures that health and safety requirements for operational areas are met. Ensures the reporting of unsafe situations, investigations, and corrective actions and/or notification of appropriate personnel occurs including ongoing training of staff as required. Training includes work methods, safety standards, usage of chemicals etc., and demonstration of new equipment and products as required.

• Provides direction for optimized services for the Health Service Area and ensures that all services comply with all regulatory acts (e.g., WCB, Food Premises Act, and organizational policies).

• Consults with Clinical Operations leadership, and department leads as required to determine the quality and effectiveness of services and supplies provided.

• Participates in labour relations activities as required. Interprets collective agreements and legislation in consultation with Human Resources.

• Participates as a member on product selection committees, infection control committees, and any other quality assurance committees as required.

• Serves as a knowledgeable resource to the organization's management team which provides leadership and direction. Represents the Health Authority on provincial committees as required.

• Represents the Corporate Director, Support Services in his/her absence.

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Performs other related duties and/or projects as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
Education, Training, and Experience

• A Bachelor’s degree in Healthcare Administration, Food, and/or Environmental Services, or a related discipline.
• Ten years of practical experience in a Management/Administrative position in a related health services field.
• Or an equivalent combination of education, training, and experience.

LEADS Capabilities:

Demonstrates all LEADS Capabilities, in particular:

• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Indigenous people.

Skills and Abilities

• Demonstrated ability to plan, consolidate, and deliver high quality services in a cost-efficient, customer-focused manner.
• Demonstrated ability to collaborate and lead within a team environment.
• Excellent communication skills including a demonstrated high degree of skill in negotiating, problem solving, conflict management, and communications.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, and continually-changing environment.
• Knowledge of relevant computer applications.
• Ability to work under pressure and willingness to embrace the self-directed team approach to management.
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective work relationships with internal and external partners.
• A BC Driver’s license.
• Physical ability to perform the duties of the position.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!